How Can My Hotel Recover from the Pandemic? Focus on Feedback.
After 2020, the world is a different place, and yet, we’re not entirely sure what will be different when everything returns to normal—whatever that is! We don’t have to tell you that the hospitality industry is very different than before. Hotels have had to dodge every curveball imaginable and get very creative with their space […]
Survey Tips for Gathering Hotel Guest Feedback
Imagine this scene, complete with classical music: When Sally Jones reserved her stay at the Serene Luxury Inn (names are made up for the purpose of this blog post) she was given the opportunity to provide specific requests within the booking form. Then, her confirmation email invited her to call or email the hotel with […]
