Peak Season Prep: An Independent Hotelier’s Checklist
As we head into summer in the Northern Hemisphere, many properties around the world are gearing up for peak season. Preparing for a wave of summer vacationers (or winter adventurers in the Southern Hemisphere) can both excite and intimidate lodging providers. On one hand, occupancy and revenue are up (yay!), on the other, the pressure […]
Pre-Arrival Email Tips for Independent Hotels
Many independent properties email booking confirmations to customers that book direct, but are they taking full advantage of this crucial point of contact? For a soon-to-be guest, the pre-arrival stage is one filled with anticipation and a desire to make sure their upcoming stay meets their expectations, so confirmation and pre-stay emails typically have high […]
How a Cloud Property Management System Can Help Your Hotel Stand Out
Battling inefficient hotel management systems and processes takes time and focus away from guest service. Without the right technology, your property could stand out for all the wrong reasons — like long check-in lines, generic service and archaic amenities — or, at best, be just another run-of-the-mill hotel. To be something special and stand out […]
Cultivate Loyalty with Targeted Guest Communications
It’s getting very competitive out there in the world of hospitality, and the expectations of today’s technology-savvy travelers are only getting higher. To stand out, hoteliers are directing more energy toward refining their brand, and travelers are responding to that. Guests are looking for properties with personality and expect more personalized service; they’re looking for […]
