Century Casino Caruthersville
Catch the excitement at Century Casino Caruthersville. As the first non-floating casino in Missouri, it has over 430 gaming machines and six tables. You can stay at either their hotel–with free WiFi–or at their RV park by the Mississippi River for just $50 a night. Century Casino Caruthersville has chosen our cloud-based WebRezPro Property Management […]
Hospitality Trends for the New Year
Heading into the new year, many people make resolutions for their personal lives, so why not make resolutions for your business, too? Resolve to harness hospitality trends that reflect your guests’ wants and needs to elevate your property’s stay experience and bottom line. Bleisure Travelers and Workations With the ability to work anywhere comes a […]
Early American Motel
Pull off the road at Early American Motel in Aurora, Kentucky for a pet friendly room with a grill. It’s less than a mile from Land Between the Lakes National Recreation Area. You’re covered whether you like to fish, hunt, or simply hike. Early American Motel has chosen our cloud-based WebRezPro Property Management System to […]
6 Metrics Every Hotel Should Monitor
To run a successful hotel, you need to know your numbers. Not only that, you need to know the right numbers—your key performance indicators (KPIs). There’s no point celebrating high occupancy if your bottom line is falling through the floor. Your numbers need to tell you how many guests are coming, how much profit you’re […]
4 Big Reasons Hotel Guests Never Come Back
If you google “hotel horror stories,” three things will occur to you. One, that bed bugs, or any other type of bug, truly are the worst. Two, if the hotel is haunted, you should probably just abandon it before The Shining happens. And three, that those guests are never coming back. While your hotel (hopefully) […]
Amor Boutique Hotel
Whisk yourself away on a luxury retreat at Amor Boutique Hotel in Sayulita, Mexico where you can surf, fish, swim, or simply sun yourself on the beach–spend the winter working on your tan. The hotel is home to ten new beachfront villas, two spas, and a tranquil resort pool. Amor Boutique Hotel has chosen our […]
Hold The Phone! 6 Tips for Converting Hotel Calls to Bookings
For hotels today, there is so much focus on online conversions that the traditional voice channel is in danger of being overlooked. But call inquiries are still key to direct sales. Eighty-three percent of US travelers would rather book online, but that leaves approximately a fifth who would not. In this digital era, front desk […]
What Do Your Guests Want for Christmas? Top Ideas for the Holidays
While economic uncertainty is curbing spending, people still plan to travel this holiday season—albeit more carefully, booking trips earlier and choosing options with flexible cancellation policies. For many, the season looks a lot more “normal” this year as we put the worst of the pandemic behind us. Is your property ready to grab your share […]
7 Hotel Marketing Mistakes You Might Be Making
If you’re like the majority of independent hoteliers, you have a lean marketing budget. Every marketing dollar matters and mistakes can be costly! Check out our list of seven hotel marketing mistakes you might be making—and how to fix ‘em! 1. Website Friction & Poor Site Health When a guest comes to your website, there […]
Grand Vista Hotel
Need a place to pull off the highway? Check you and your family into Grand Vista Hotel in Helenwood, TN. It’s close to both Big South Fork National Park and Brimstone ATV Park. If you’ve been driving for a while, and all you want to do is rest your head, that’s fine too. Each room […]
How to Improve Your Hotel’s Check-out Experience
Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first. Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]
Social Media Tune Up: 5 Tips for Hoteliers
While various channels may change and disappear, social media is here to stay. It’s like the blackberry bush in your garden. You can pull the roots up all you want, but it isn’t going anywhere. You may as well harvest the berries. More than half the world uses social media for everything from baby updates […]
How to Choose a Hotel Technology Partner
In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue management software, there are so many tech solutions that can benefit your hotel and enhance the guest experience. There’s a lot to consider before introducing new technologies and even more when deciding who […]
7 Signs it’s Time to Change Your Hotel PMS
Change can be daunting, especially when it involves time, resources, and complex decisions. For busy lodging operators, disrupting the status quo may not fit into your demanding schedule. But if that schedule is fraught with inefficiencies, and you’re struggling to keep up with daily tasks and guest expectations, something’s gotta give before your bottom line […]
Getting in on the Health Kick: Wellness for Independent Lodgings
Recent events have highlighted the importance of looking out for ourselves and others. An Ipsos survey discovered that 62 percent of Americans care more about their health than they did pre-pandemic. Both leisure and business travelers look for experiences that enhance their personal wellness regimes when away from home and use this criteria to choose […]
How to Improve the Check-in Experience at Your Hotel
Your check-in experience impacts every guest. The simpler and more streamlined that experience, the happier your guests will be. Nobody enjoys standing in line for reception after their cross-country flight. They’ve already done enough waiting at the airport (and they may be missing their luggage). They want to go straight to their rooms to collapse […]
Bison Motel
Stopping at Wainwright, Alberta? Check yourself into Bison Motel. They have everything you need for a comfortable night’s stay, including free WiFi, premium bedding, and daily housekeeping. There are desks, if you’re working, and coffeemakers…so you’re awake enough to work. Bison Motel has chosen our cloud-based WebRezPro Property Management System to help run their operations. […]
5 Tips for Designing a Hotel Loyalty Program that Really Works
Loyalty programs give consumers a better deal and companies repeat business they can rely on, so it’s no surprise they’re growing in popularity. In 2021, eighty-three percent of consumers claim that participating in a loyalty program affects their choice whether to purchase again. Loyal guests mean revenue. As of 2020, fifty-six percent of consumers said […]
Client Spotlight: Footbridge Beach Motel
Our latest case study highlights the experience of one of our awesome motel clients, Footbridge Beach Motel in Ogunquit, Maine. This story is a little different from our other case studies as it tells the tale of an existing customer who left, tested the water elsewhere… and came back again. Owner Mark Kilduff and his […]
A Shoulder Season Checklist for Independent Hoteliers
Shoulder season is gearing up with more guests than ever willing to be flexible with their dates and stretch their vacations into fall in search of a deal. Post-pandemic, with more people ready to travel and able to work remotely, shoulder season is no longer the sleepy catch-up period it used to be. Make sure […]
Hotel Review Scores Are Down: Let’s Boost ‘Em Up!
Post-pandemic, with inflation and high demand, hotels cost more. However, that high demand coupled with labor shortages and Covid precautions makes it harder for hotels to do more. This has left many guests disgruntled and feeling like they haven’t received enough value for the money they’ve spent. According to a recent J.D. Power study, hotel […]
Uncovering Hidden Fees in Credit Card Processing
Hoteliers, understanding what you really pay to take credit cards doesn’t have to be so complicated. ***Guest post from Novera Payment Solutions, a WebRezPro partner*** If you are like most business owners, you negotiated a “GREAT” deal on your credit card processing rates, but when you received your statement from your merchant processor, you were […]
5 Reasons You Need to Offer Online Bookings on Your Hotel Website
An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every property should have one. All the beautiful hero images and polished phrases in the world won’t do you any good if your guest can’t follow through the moment they decide to book. Your […]
Are You Making the Most of Your OTA Profiles?
You probably have mixed feelings about Online Travel Agencies (OTAs) like Expedia and Booking.com. On the one hand, they bring in a significant number of bookings and offer beneficial exposure. On the other hand, they take a 15-30% cut of revenue. The truth is, despite the steep commissions, OTAs are a critical part of a […]
