Thatcher Hotel

Thatcher Hotel

The Thatcher Hotel in Hopland, California, is at the southern tip of Mendocino County and offers easy access to area attractions like wineries. A wide range of individually decorated guest rooms and available, and additional amenities include onsite dining, an outdoor pool and private event space. The Thatcher Hotel has chosen to use our cloud-based WebRezPro Property Management System to […]

An Independent Hotelier’s Guide to Upselling & Cross-Selling

Upselling Cross-Selling

If you’ve only ever thought of upselling as a way to increase revenue, think again. First and foremost, upselling and cross-selling are effective ways to enhance the guest experience. Done right, upselling offers more value to your guests, increasing guest satisfaction and loyalty. A rise in revenue will follow naturally. Technically, there’s a difference between […]

Rest, A Modern Motel

Rest, A Modern Motel

Located in Manchester Center, Vermont, Rest, A Modern Motel is a thoroughly modernized American motel that offers easy access to the Green Mountains, skiing, fishing and hiking. The motel offers 17 guest rooms and amenities like a seasonal outdoor swimming pool, free WiFi and some rooms with private hot tubs! Rest has chosen to use our […]

Ocean 7

Ocean 7

Located in popular Ocean City, New Jersey, Ocean 7 Motel is a seasonal property that offers 75 individually-owned and decorated studios and suites. All units are equipped with kitchenettes with two-burner stoves, and additional amenities include laundry facilities, an outdoor pool and a convenient located just steps from the beach and boardwalk. Ocean 7 has just started using […]

Alpine Village Cabin Resort

Alpine Village Cabin Resort

Alpine Village Resort Jasper offers an ideal Canadian experience in the heart of the rocky mountain playground of Jasper, Alberta. This family-owned-and-operated property offers a variety of cabins that are available from May through October. Alpine Village Resort has just started using our cloud-based WebRezPro Property Management System to help run their business! Our web designer has also just […]

Top 5 Blog Posts for Independent Hoteliers in 2019

Top 5 Blog Posts of 2019

Goodbye, 2019; hello, 2020! As we look back on another exciting year in hospitality, our final post for the year highlights our five most popular posts of 2019, indicating what’s most important to our readers. Going by our most-read blog posts of the year, it seems that giving guests what they want and using modern […]

The Blackcomb Lodge

The Blackcomb Lodge

Located in world-famous Whistler, B.C. Canada, the Blackcomb Lodge is a modern hotel that offers a variety of rooms equipped with full kitchens, flat-screen TVs and free WiFi. Additional amenities include an indoor swimming pool and hot tub and easy access to all the outdoor activities that Whistler has to offer. The Blackcomb Lodge has just started using […]

Stout’s Island Lodge

Stout's Island Lodge

Stout’s Island Lodge is situated on an 18-acre island on Red Cedar Lake and offers an impressive array of unique accommodations, some of which boast amenities like a kitchen, a gas or wood-burning fireplace or a Jacuzzi. Stout’s also offers an onsite restaurant, wedding facilities and meeting space. This lodge has just started using our cloud-based WebRezPro Property Management […]

AbbyCreek Inn

AbbyCreek Inn

The AbbyCreek Inn is a family-owned hotel in Winthrop Washington with over 60 guest rooms and an impressive array of amenities like a seasonal outdoor swimming pool, complimentary continental breakfast, river access with a picnic area and some pet-friendly rooms. The AbbyCreek Inn has chosen to use our cloud-based WebRezPro Property Management System to help with their operations! Visit their website […]

3 Things Hotels Can’t Do Without a Cloud PMS

Cant Do Without Cloud PMS

Despite increased efficiency, scalability and profitability that cloud technology brings to hospitality businesses, many hotels are still running on outdated legacy systems—or, believe it or not, pen and paper. We all have our reasons for making the decisions we make, but to approach the case for the cloud from a different angle, here are three […]

Creekwalk Inn & Cabins

Creekwalk Inn & Cabins

The Creekwalk Inn Bed and Breakfast, Cabin Rentals and Events, Gatlinburg, TN is located in Cosby, Tennessee, bring guests back to nature in a rustic national park themed atmosphere. Every morning there is a breakfast celebration with farm-to-table and locally grown ingredients for all guests. This 50-acre property offers a variety of accommodation types including cabins, suites and […]

8 Key Performance Indicators Hoteliers Should Be Tracking

KPI

Running a hotel is a complicated job with a never-ending list of responsibilities. It can be easy to get caught up in the day-to-day tasks that keep your property running smoothly and forget about taking time to assess your business’s performance. But, as they say, you can’t improve what you don’t measure – so start […]

Bizarre Hotel Guest Requests (and How to Handle Them)

Bizarre Hotel Guest

From demanding a meal after the kitchen is closed to requesting a room change because the feng shui isn’t quite right, most hotels deal with challenging guest requests on a daily basis. But we bet most requests pale in comparison to the following real-life examples… We’ve scoured the internet for some truly bizarre guest requests […]

Le Chateau Hotel

Le Chateau Hotel

The Camrose Le Chateau Hotel is a 34-room property located in Camrose, Alberta. A wide variety of amenities are available onsite including a restaurant and bar, a business centre, WiFi and laundry facilities. Le Chateau Hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro […]

Beach Retreat & Lodge at Tahoe

Tahoe Beach Retreat

Beach Retreat & Lodge at Tahoe offers cozy lakefront lodging in South Lake Tahoe, California! Offering over 250 guest rooms and suites, this property has the perfect accommodations for everyone, including some rooms that are perfect for doggy family members. Onsite amenities include a heated outdoor pool and hot tub, winter sports gear rentals, a tiki bar, […]

A Good Sleep and a Quick Check-in Most Important Drivers of Guest Satisfaction

Sleeping Soundly at a Hotel

Pillow mints and chatbots are all well and good, but when it comes to satisfying guests it pays to focus on the basics. A good night’s sleep and a swift check-in are two of the most important elements of the guest experience, according to the recently released J.D. Power 2019 North America Hotel Guest Satisfaction […]

The Russell

The Russell Nashville

The Russell is a premier boutique hotel in the heart of East Nashville, Tennessee, that offers 23 unique rooms in a historic, restored church. Many of the buildings features including stained glass and old brick walls have been preserved, but the hotel offers everything a contemporary traveler desires as well. The Russell has just started using our […]

At The Helm Hotel & Pub

At The Helm Hotel & Pub

Located in beautiful Ilwaco, Washington, At The Helm Hotel & Pub is a boutique luxury hotel that offers modern guest rooms and an onsite pub. Hotel amenities include locally sourced breakfast items delivered to guest rooms, a glass of beer or wine upon check-in and cozy bathrobes. At The Helm Hotel & Pub has just started using our […]

Loon Lodge Inn

Loon Lodge Inn

Situated in Rangeley, Maine, on the east shore of Rangeley Lake, The Loon Lodge Inn & Restaurant was built in 1899 and has been meticulously restored. Offering guest rooms, fine dining, pub fare and event space, this hotel is the perfect place to stay when visiting this beautiful area. The Loon Lodge Inn has just started using our cloud-based WebRezPro […]

506 Lofts

506 Lofts

Located in the heart of downtown Nashville, Tennessee, 506 Lofts provides the best vacation rental experience in the city! Guests can choose from six individually decorated and fully equipped lofts in a historic building. 506 Lofts has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how the property is […]

3 More Sleeps! How to Upgrade the Pre-Arrival Experience

Pre-Arrival Anticipation

Customer service is the name of the game in the hotel industry, but it starts well before the guest checks in. The days leading up to check-in are an exciting time for your guests. Anticipation builds as travelers start dreaming about and researching destinations, choose a place to stay, then count down the days until […]

Villas at Giants Ridge

Villas at Giants Ridge

Looking for so much more than a hotel? Consider luxury Giants Ridge lodging for your next northern MN resort summer or winter vacation at the Villas at Giants Ridge. Located in Biwabik, Minnesota, these 52 villas and suites are perfect for year-round fun as the Giants Ridge Golf & Ski Resort is at your doorstep. The Villas at Giants […]

5 Hospitality Trends to Look Out For in 2019

Front Desk Bell

A new year is beginning, and it’s the perfect time to take stock of what’s working, what isn’t, and start making a plan for finding success and wowing customers in 2019. Need a change but lack inspiration? Here are a few hospitality trends that will dominate in the new year: More Mobile The transition to […]

Big Tub Harbour Resort

Big Tub Harbour Resort

Big Tub Harbour Resort in beautiful Tobermory, Ontario, makes the perfect home base when exploring the area. The resort offers plenty of amenities to make your vacation memorable including watersport rentals, onsite dining and a full service marina. Accommodation is provided in 23 waterfront and non waterfront motel rooms ranging in size. Big Tub Harbour Resort has […]