It’s Time to Get Personal: Delighting Guests with Individualized Experiences

Delighting Guests

Ever since the introduction of Big Data, individualized experiences have become the new status quo. Advertisements online highlight products we’ve previously shown interest in, video streaming services suggest content catered to our tastes and preferences, and google searches return results that reflect our location and online history. Personalization is no longer a perk; It’s a convenience […]

Is it Crystal Clear? How to Prevent and Manage Cancellations and No-Shows

Cancellation Policy

It’s happened to every hotelier. The afternoon begins well, the transition between check-out and check-in is proceeding, rooms are being cleaned, last minute details arranged, special requests organized, and you’ve even personally handwritten a welcome note to leave on the desk of a high-profile guest. Then, the phone rings or the hours tick by. There’s been a […]

The Jorgenson House

The Jorgenson House

The Jorgenson House offers an intimate luxury hotel experience in the heart of downtown Juneau, Alaska. This bed and breakfast offers four unique suites with private baths, and a full breakfast is served every morning. The Jorgenson House also boasts wedding and event space and cooking classes! Check out how they’re using WebRezPro Property Management System‘s integrated web […]

Micro-Moments: The Future of Digital Marketing

Digital Marketing - Smartphone

American consumers spend an average of five hours a day on their smartphone. These powerful devices provide us with constant connection and instant access to the entirety of human knowledge. So, it’s no surprise that the prominent role they now play has fundamentally changed the way we relate to the world around us. And that includes how we […]

4 Considerations for Choosing the Right OTAs

OTA

Online travel agencies (OTAs) have taken the hospitality industry by storm. What began as a platform for selling excess inventory when demand was low, has grown to dominate the entire booking landscape. Today, the majority of reservations worldwide are made via these online platforms, which makes OTAs an essential component of all lodging operators’ distribution […]

A Hotelier’s Guide to Valentine’s Day

Valentine's Day

Ever feel like you’re in a marketing rut? It can be challenging to find new and exciting ways to connect with customers and improve your bottom line. Fortunately, there are moments sprinkled throughout the year that offer unique opportunities to mix things up: Holidays! Whether it’s New Year’s Day, Easter or Halloween, public holidays are […]

How to Sell Hotel Rooms Without Offering Discounts

Marketing Strategy

Slashing room rates can feel like an obvious and easy solution to a decline in bookings. However, your marketing strategy should not appear obvious or easy. Low prices invite the idea ‘you get what you pay for’ and discounted rates can indicate a hotel-in-trouble. For many, price determines quality, and price is likely to determine […]

Start the New Year Right: Hospitality Trends for 2018

2018

And just like that, 2017 has passed! We hope you had a wonderful (and profitable!) holiday season, and are excited about the year to come. January is a month for resolutions—an opportunity to reflect on the past year and think of ways to improve in the next. This is just as true for businesses as […]

WebRezPro’s Top 5 Blog Posts of 2017

Top 5

It’s been a big year of blogging here at WebRezPro. We’ve covered a wide range of topics—from digital marketing to hotel operations—aimed to support independent hoteliers. As 2017 comes to a close, we’d like to take a look back at the most popular posts of the past year. Here are the top 5 blog posts […]

The Rangeley Inn

Rangeley Inn

Located in Rangeley, Maine on the waterfront of Haley Pond, The Rangeley Inn is a restored landmark property that offers 21 guest rooms, seven suites and 14 waterview units with decks. The hotel offers an impressive array of amenities including complimentary breakfast and an onsite seasonal bar. The Rangeley Inn has just started using our cloud-based WebRezPro Property Management System to […]

Pricing 101: A Guide for Independent Hoteliers

Check Into Hotel

One of the most challenging things for hoteliers is determining how to price inventory. Charging too much will deter customers and increase vacancy, while charging too little can significantly undercut your revenue. It’s not an easy problem to tackle, and there are a few different approaches that can be taken. Here’s a quick overview of […]

The Lofts at 517

The Lofts at 517

The Lofts at 517 is located in downtown Greenville, Mississippi, in the historic Sears Building. Offering luxury loft apartments, this property also boasts boutique amenities and an onsite restaurant. Each apartment features a kitchen, free WiFi and laundry facilities. The Lofts at 517 has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit […]

Keep it Simple: The Benefits of an All-in-One PMS

Check In Hotel

Running a successful lodging operation involves staying on top of a lot of moving parts. From taking online bookings to managing reservations to overseeing on-site operations, the responsibilities of hoteliers are both immense and diverse. Hospitality technology has fortunately kept up and offers a variety of solutions for all aspects of hotel management. But it’s […]

Meadowlark Motel

Meadowlark Motel

The Meadowlark Motel in Maggie Valley, North Carolina, makes an excellent home base when exploring western North Carolina. Close to Cataloochee Ski Area and nested in the Blue Ridge Mountains, this motel offers 38 spacious, comfortable accommodations, including cottages, cabins and guest rooms. All rooms are equipped with free WiFi and some have kitchens and/or Jacuzzis! The Meadowlark Motel has […]

Windrift Motel

Windrift Motel

The Windrift Motel is the ideal home base for a fantastic Cape Cod vacation! Located in West Yarmouth, Massachusetts, this seasonal motel is open from May through October and offers 36 guest rooms and efficiencies. Additional amenities include an outdoor pool, WiFi and a BBQ area. The Windrift Motel has just started using WebRezPro Property Management System to help with their […]

Hotel Belleza

Hotel Belleza

Within walking distance to all Miami Beach, Florida, attractions, Hotel Belleza is a 81-room hotel that offers standard rooms and one-, two- and three-bedroom suites equipped with kitchens. This hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’ integrated web reservation software […]

Riversage Billings Inn

Riversage Billings Inn

Located in Billings, Montana, the Riversage Billings Inn – Billings, MT is a 59-room hotel that offers pet-friendly guest rooms! An abundance of amenities are available onsite including complimentary hot breakfast, free WiFi, laundry facilities and a fitness room. The Riversage Billings Inn has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their […]

Madison Inn

Madison Inn

Located in Spokane, Washington, Madison Inn is a 79-room hotel that is dog-friendly. Guests appreciate the many onsite amenities available, including complimentary hot breakfast, free Wi-Fi, a fitness room, and laundry facilities.  Madison Inn has chosen to use WebRezPro Property Management System to help with their operations. You can see WebRezPro’s integrated reservation software in action on their website… […]

Choosing a Loyalty Program that Works for Independent Hotels

Client Loyalty

In an effort to land repeat customers (and increase direct bookings), loyalty programs are one of the most effective strategies out there. A study by Cornell University found that guests book 50% more rooms each year when they are involved in a loyalty program. That’s a lot of extra revenue! Traditionally, these programs were the […]

Hilltop Inn by Riversage

Hilltop Inn by Riversage

Located in Billings, Montana, the Hilltop Inn of Billings by Riversage Inns is a pet-friendly hotel that offers 56 guest rooms. Guests appreciate the many onsite amenities including complimentary hot breakfast, free WiFi, a fitness center and laundry facilities. The Hilltop Inn has just started using our cloud-based WebRezPro Property Management System to help with their business. Visit their […]

The Great Falls Inn by Riversage

The Great Falls Inn by Riversage

The Great Falls Inn by Riversage Inns – Great Falls, MT is a 60-room hotel that offers true Western hospitality in Great Falls, Montana. This pet-friendly hotel offers a wide range of amenities including complimentary hot breakfast, free WiFi, a fitness facility and laundry facilities. The Great Falls Inn has just started using our cloud-based WebRezPro Property Management […]

A Hoteliers Guide to Targeting Millennials

Millennials

People have a lot to say about Millennials—some of it flattering, some of it less so. But whatever your opinion about Generation Y (born in the ’80s and ’90s) they’re one that cannot be ignored by marketers in any industry. Now outnumbering baby boomers, and aging into financial independence, Millennials have become a powerful cohort […]

Know Thyself (Thy Guests, and Thy Community): How to Increase Midweek Hotel Bookings

Hotel Front Desk

The adage of knowledge being the key to success holds true even – or especially – for increasing your number of midweek bookings. Midweek travelers are likely to be retired or traveling for business; they could hold unconventional jobs (freelancers or hotel and restaurant staff, like yourself) whose ‘weekends’ occur midweek, or they could just […]

Improve Guest Experience with Automated Emails

Automated Emails

With new online platforms popping up all the time, it’s easy to get caught up in the excitement of new marketing and communications opportunities. While it’s important to keep up with current trends like Instagram and Twitter, don’t forget to give a little TLC to a tried and true strategy in your communication toolbox: email. […]