A Hotelier’s Guide to Training Employees on New Tech

Having a modern, feature-rich tech stack isn’t enough to streamline operations and increase revenue. You also need employees who know how to use it, not employees who sit in front of it, slack-jawed, and wonder what they possibly did to deserve this (we’ve all been there). If employees struggle with your new and improved tech, […]

5 PMS Integrations to Drive More Revenue

Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features, as fun as that may be. It’s there to enable you to elevate the guest experience and increase revenue. One of the ways a PMS does this is through integrations with specialized software, such as […]

How to Build the Best Hotel Tech Stack

When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. That’s because when it comes to delivering a great guest experience, every property is unique. From location and services to style and staff, every property offers something different—and has its own operational requirements for driving […]

Data Power! How to Use Your PMS to Drive Bookings

Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. We’re not only talking about decreasing rates when occupancy is low; the secret to generating […]

Why & How to Grow Hotel Partnerships

The hospitality industry is overflowing with countless booking options, guest experiences, and special deals and discounts—each better than the last! Now more than ever, hoteliers must pull out all the stops to stand out. There’s only so much they can do on their own, but partnering with other companies allows properties to diversify their services […]

A Hotelier’s Guide to Collecting and Using First-party Data

In the ever-evolving landscape of the hospitality industry, independent hoteliers are facing a shift. Third-party data—such as data purchased from marketing companies or collected through cookies—was once a cornerstone for understanding guest preferences and market trends but is gradually disappearing due to privacy concerns and changing regulations. While third-party data provides convenience, a move away […]

5 More Cool WebRezPro Features You Might Not Know About

From interactive overrides to banned guests, WebRezPro has many cool features you won’t find in every property management system. We understand there can be a lot to learn during the onboarding process, and getting to know the ins and outs of your system takes time. That’s why we’re here for you every day. We want […]

5 Tips to Perfect the Guest Experience at Your Hotel

***Guest post from Duve, a WebRezPro partner*** When it comes to running a successful hotel, providing an exceptional guest experience should always be a top priority. Happy guests are more likely to return and recommend your establishment to others, which can significantly boost your business. To help you achieve this goal, we’ve compiled five valuable tips […]

An Independent Hotelier’s Guide to CAC

Customer acquisition costs (CAC) are more or less what they sound like—how much money it costs to bring in a new guest. OTA commissions, transaction fees, loyalty programs, advertising campaigns, and sales and marketing personnel all contribute to the cost of acquiring new customers. But why is knowing this important, and how do you measure […]

5 Cool WebRezPro Features You Might Not Know About

A property management system, even an easy-to-use one like WebRezPro, may have such a variety of features that it’s hard for you to get to know every aspect. As busy hoteliers, you don’t always have time to sit down with it and really poke around. After all, you have guests to take care of! To […]

Hotel Terrasse Dufferin

Hotel Terrasse Dufferin

Book a boutique experience at Hotel Terrasse Dufferin in the heart of old Quebec City. Built in 1830, this hotel is only a short stroll away from main attractions, such as the Citadelle Forteress, the Plains of Abraham, and the National Assembly. Half of the hotel’s charming rooms have river views, and all come with […]

6 Impactful Ways to Adapt Your Hotel to Climate Change

Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around the globe. None of this is particularly good for travel. While you can and should make your hotel as sustainable as possible, you need to find ways to weather climate change as well […]

Social Media Dos and Don’ts: A Hoteliers’ Guide

It’s doubtful any hotel owner in this day and age needs to be convinced of the importance of social media marketing (it isn’t 2004 anymore or even 2014). But acknowledging the need to be on social media platforms isn’t enough. You need to make sure you’re doing it right. Here are the most important social […]

How to Create a Niche Luxury Hotel Experience

Even with post-pandemic uncertainty, plenty of people look to experience the high life when they travel…and they’re willing to pay for it. The luxury travel market is expected to more than double from $638.2 billion in 2021 to $1650.5 billion in 2031. From Rodin-inspired pastries to 24-karat gold facial masks, here’s how to attract these […]

8 Ways to Save Money at Your Hotel

As with any other business, your property needs to make more money than you spend to keep afloat, and creating a great guest experience can get expensive fast—especially amidst rising inflation and labor shortages. However, the trick to a more profitable hotel isn’t simply cutting costs. It’s cutting the right costs. Know what your return […]

If You List It, They Will Come: A Hotel’s Guide to Google Business Profiles

Most people planning a vacation start with a Google search. That’s why you work so hard to optimize your website’s search results placement with SEO strategies. And you should. But it’s not all you can do to make the platform work for you. Maintaining your Google Business Profile is an important step to stay competitive […]

Responding to Positive Hotel Reviews: Are You Making These Common Mistakes?

You have no doubt given much thought to responding to negative reviews, but what about the positive ones? Responding appropriately to positive reviews is also important for maintaining your hotel’s reputation and increasing guest loyalty. Don’t miss this opportunity to build stronger connections and highlight your property’s winning attributes to potential guests.  Responding appropriately to […]

Getting to Know WebRezPro: Key Reports

While the thought of reporting makes many of us cringe, smart hoteliers know that tracking hotel reservations, rooms, and revenue is key to running an efficient operation and making decisions that drive success. Some lodging operators spend too much time manually gathering data from various sources and creating spreadsheets, but there’s a better way. Automated […]

6 Ways Hotels Can Boost Midweek Occupancy

Filling rooms during slower travel times is important to ensure your business’s long-term success and relevancy. Contrary to instinct, drastically reducing room rates won’t guarantee midweek bookings. In fact, it eats into your profits and undermines your hotel’s credibility. While price is a major factor in planning travel (especially with current inflation and for millennial […]

How to Compose the Perfect Hotel Booking Confirmation Email

Your booking confirmation email lets guests know you’ve received their booking, have all their details correct, and that there will be a place for them when they arrive. It’s that little bit of reassurance they need that everything went smoothly. But booking confirmation emails do more than simply confirm a guest’s booking. It’s your first […]

Travel Trends and Guest Expectations by Generation

It’s a tall order to find common ground in a group of people born between 1946 and 2012. Spanning four generations, Baby Boomers, Gen X, Gen Y/Millennials, and Gen Z play influential roles in shaping the travel industry for different reasons.  Much of what you do to target a specific generation will invariably appeal to […]

9 Great Guest Activities Any Hotel Can Offer

One of the best ways to boost your hotel’s bottom line is to offer activity packages and add-ons. Not only do they provide an opportunity to increase your TRevPar, they give guests more of an experience at your hotel.  People have returned to travel in droves, but today’s guests don’t just want a place to […]

How a Cloud PMS Generates Repeat Bookings

Growing a loyal customer base is great for business. (This goes for any industry, not just hospitality.) Bringing past guests back not only costs less than acquiring new ones, but loyal customers tend to spend more too. In addition, they advocate for your property, recommending it to their friends and family and sharing their stay […]

8 Things to Include in Your Hotel Budget

A budget enables you to plan for your business and evaluate the resources you have to achieve that plan. Projecting income and expenses for the year ahead helps you make better operational decisions. It’s like taking a road trip. You may get where you’re going if you simply drive off into the sunset, but your […]