Five Make or Break Moments in the Guest Experience

People will forget what you said, people will forget what you did, but people will never forget how you made them feel. When working to create an exceptional guest experience, hoteliers would do well to remember Maya Angelou’s wise words. A seamless holi ...

Oceanic Hotel

The Oceanic Hotel is located in popular Wildwood, New Jersey, ideally situated directly across the street from the The Wildwoods Convention Center and the boardwalk. This 60+ room hotel offers a wide range of amenities including ...

Okanagan Crush Pad

Located in beautiful Summerland, British Columbia, in the heart of the Okanagan Valley, Okanagan Crush Pad is home to a winery, as well as The Club House @ Crush Pad, which sits on a scenic 10-acre apple orchard in the heart of Summerland ...

Getting to Know WebRezPro: Direct Online Bookings

In our Internet Age of online shopping and instant gratification, online bookings are essential to any hotel’s sales strategy. Proof lies in the success of OTAs (online travel agencies) like Expedia and Booking.com, but lodging operators shouldn’t re ...

EST Hotel Toronto

Located in Etobicoke, close to Toronto Pearson International Airport and downtown Toronto, EST Hotel Toronto offers 95 modern guest rooms including some Jacuzzi suites. An impressive array of amenities are offered at this hotel ...

DesBarres Manor Inn

The DesBarres Manor Inn is an elegant bed & breakfast that offers 10 spacious and unique guest rooms, each named after a local geographic feature or historical person. Located on the eastern shore of Nova Scotia in the charming seaside vil ...

Going Desk-less: The New Hotel “Front Desk”

Traditionally an indispensable point of contact between a hotel and in-house guests, the front desk has always been the place where guests check in, make requests, stop to chat, and check out. But not anymore. From mobile concierges to chatbots, today’s ...

The Residences at Biltmore

Centrally located in the heart of Asheville, North Carolina, The Residences At Biltmore is an all-suite hotel that offers over 100 studio, one-, two- and three-bedroom suites, all of which have full kitchens. The hotel also boasts an outd ...

Kemptville Suites

Located in Old Town Kemptville, Ontario, the Kemptville Suites is a new boutique hotel that offers 14 modern and unique guest rooms and suites. Guests appreciate the many onsite amenities including free parking, free WiFi, an onsite spa and com ...

Blue Whale Inn

The Blue Whale Inn in Misquamicut Beach, Rhode Island, boasts coastal charm with exceptional hospitality. Just a short walk from the sand and surf of Rhode Island's largest and most popular beach, the inn offers well appointed deluxe room ...