Employment Opportunities

Product Support Specialist

WebRezPro is a property management system (cloud-based software) used by the hospitality industry in more than 40 countries.

Our product support department is looking for a dynamic entry-level Product Support Specialist to help our clients navigate our software via phone, email and screen sharing.

Qualifications include amazing client experience skills, ability to work from home, a general aptitude with computers and the internet, as well as a knack for learning new software programs.

Hospitality experience is a big plus.

This is a full-time, work-from-home position.

General responsibilities:

• Provide support and guidance to our clients via email, phone and screen sharing

• Maintain current knowledge of WebRezPro software

• Log client communication

• Work with Programming and Sales Departments to ensure client satisfaction

• Perform internal processes such as going-live checklists, setting alarms and recording customer service notes

Required Experience & Qualifications:

• Critical thinker

• Ability to prioritize and multitask
• Ability to work as a team player while working remotely

Benefits:

• Health + dental + healthcare spending account

• RRSP matching program
• Paid vacation, flex days and company holidays

Job Type: Full-time, Permanent

Salary: From CAD $42,000.00 per year

Please email your cover letter and resume to apply@webrezpro.com.