COVID-19 + Hotels
Working Together
Every day, WebRezPro works with properties around the world to find solutions to the lodging industry’s biggest challenges. And no other challenge has had a more profound impact than that of COVID-19. Below are some of the software tools and system modifications we have implemented to help our partners during this difficult time.
Contactless Check-in
- Guests complete digital registration cards before they arrive at your property.
- Self check-in instructions are automatically sent to guests.
- Collected information is automatically attached to reservations.
- Add optional keyless entry and payment gateway integrations for a fully automated check-in experience.
Automatic room closeouts
To allow for deeper cleaning and decontamination, automated 24-hour room closeouts can be applied to ensure that guestrooms remain vacant for a designated period between bookings.
Pandemic cancellation reports
Creating a COVID-19 cancellation code allows you to track bookings that are cancelled due to the pandemic. Cancellation reports also show lost revenue due to cancelled reservations.
Convert bookings to gift certificates
Confirmed reservations can be converted to gift certificates in place of a refund when guests cancel. These converted reservations can be tracked for reporting purposes.
Override gift certificate expiration date
The expiration date of gift certificates can be changed to extend the validity of gift certificates for customers whose travel plans are impacted by COVID-19.
Enhanced Change cost of a reservation
For maximum flexibility and efficiency, the room or package cost for multiple nights of a reservation can be changed at once, instead of updating each night's cost individually.
Website booking engine messaging
Customized messaging can be added to your WebRezPro online booking engine to inform customers of temporary closures of services (such as restaurants) or your entire property due to COVID-19.
Bulk emails to future reservations
WebRezPro's bulk email feature makes it easy to keep future guests informed about what is happening at your property.
Temporary closeouts
Temporary room closeouts make managing availability easy for both partial and entire property closures. Closeouts will push an automatic stop sell to OTAs integrated with your WebRezPro PMS.
COVID-19 Articles
Extraordinary Hotel Experiences to Attract Guests in the Wake of Covid
It’s not enough to just offer hotel accommodations anymore. These days people are looking for experiences. The trend was there before COVID-19 but was amplified due to travel restrictions. When more people
How to Boost Hotel Holiday Bookings During a Pandemic
The holidays are coming! While travel is not yet at near-normal levels, there are many reasons and occasions people will choose to stay at hotels throughout the winter season, from visiting loved
3 Ways Your Hotel Can Meet Changing Business Travel Demands
According to this article on Bloomberg, Covid-19 has changed business travel, not just for now, but forever. Businesses have discovered that employees can be productive while working from home and that business
Top 5 Pandemic-Era Technologies
We’ve seen many changes and pivots in the hotel industry in the face of COVID-19. Fortunately, there are existing innovations within hospitality that have made managing pandemic regulations and protocols more manageable.
Is Your Hotel Ready For Summer Vacation 2021?
Summer is around the corner and with it the ubiquitous summer vacation. While things will still look a little different this year, a boon of guests is expected. Summer is still months
10 Creative Ways to Repurpose Hotel Spaces to Increase Revenue
Hard work and creativity is part and parcel of an independent hotelier’s job—and never has this been more true! We can’t overstate how difficult this past year has been for hotels worldwide.
A ‘Boomer’ Travel Checklist for Independent Hotels
As COVID-19 vaccines roll out, the tourism industry is injected with optimism. Soon, safer travel will see the return of guests who, we may add, are in desperate need of a vacation!
6 Tips for Reopening Your Hotel to Meetings and Events
With COVID-19 vaccines rolling out, travel confidence is slowly returning. That’s great news, but many hotels rely on more than just room sales to generate revenue. In addition to finding ways to
Getting to Know WebRezPro: Vacation Rental Management
While travel demand has plummeted due to COVID-19, demand for vacation rentals is strengthening as travelers begin to venture out again. Vacation rentals offer guests seclusion, which is important to cautious travelers
How to Create a Welcoming Hotel Lobby During COVID-19
From happy hour to work stations, communal coffee to business socials, recent years have transformed hotel lobbies into social hubs. But, with COVID-19, many hotels have traded in the hub-bub for hub-blah.
3 Tips for Essential COVID-19 Pre-Arrival Hotel Messaging
Pre-arrival messaging is an essential step in your customers’ journeys. Never has this been truer than during these COVID-19 times. Coronavirus updates change from day to day—and sometimes from hour to hour.
10 Benefits of Having Online Registration at Your Hotel
***Guest post from Akia, a WebRezPro partner*** What is online check-in? While traditional registration involves filling out forms at the front desk, online check-in is a streamlined way to welcome guests. Hotel
