Customer Spotlight: The Lodges at Sunset Village

The Lodges At Sunset Village

Our latest case study focuses on The Lodges at Sunset Village, a unique suite-style log cabin retreat set on the northern shore of Deep Creek Lake in Maryland. Enjoyed year round, The Lodges at Sunset Village welcomes visitors seeking adventure and relaxation in the mountains, offering dining at the property’s two restaurants and lots of fun in its outdoor amusement park, in addition to comfortable accommodation in appealing cabin suites.

Tired of being held back by their complicated and restrictive property management system, the property went in search of a more flexible solution that would bend to their needs (and not the other way around). They needed a PMS that offered an easy-to-use booking engine that could handle special rates and packages, and made it easy to track numbers for a clear view of business.

When Jonathan Kessler, owner and operations manager at The Lodges at Sunset Village, discovered WebRezPro he was impressed with the system’s comprehensiveness and ability to adapt to their unique business. WebRezPro provides the 26-unit property with an automated property management solution that features flexible rate and package management, direct online bookings, integrated accounting, and advanced reporting. The property also takes advantage of WebRezPro’s direct OTA integration and payment gateway integration, as well as the ActivityEngine module to manage ski pass sales.

There are simply no system limitations that we have found to the way we want to market and manage the property,” said Jonathan.

Here are the highlights from the case study:

>> Improved ADR, occupancy and revenue.

>> Improved rate and inventory management through enhanced package setup.

>> Improved reservation management through automation and ease of use.

>> Increased direct online bookings.

>> Clearer view of business through detailed and customizable reports.

We can report significant revenue growth and we certainly credit the change to WebRezPro with a good portion of that improvement.” – Jonathan Kessler.

Read the complete case study to learn more about how The Lodges at Sunset Village is driving revenue with WebRezPro.

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