Guest expectations are changing with the rise of mobile Internet and apps, but in-room entertainment systems play a more vital part in guest satisfaction than ever. Entertainment systems are evolving in line with guest expectations by broadening functionality far beyond Video on Demand.
Guests want quality of picture (HDTV), interactive channel guides, intuitive menus, special interest channels, and the ability to view their Netflix subscription on their in-room TV. The higher-end the hotel, the higher the guests’ expectations, for example, customized programming and cross-device content (TV/tablet/smartphone). Systems can now include guest apps for in-room dining, guest requests, hotel services, account updates, check-out, flight info and local guides — all accessible via the in-room TV or guest’s mobile device. A guest’s smartphone can even be used as the TV remote. In-room entertainment is becoming more interactive, more customized and more connected.
Interfacing your in-room entertainment system with your PMS has always been (and still is) useful for automatically posting TV-on-demand and Internet charges to a guest’s folio, increasing efficiency and accuracy and minimizing guest-disputed charges. As the functionality of entertainment systems expands, a connection with your PMS increases efficiency in tracking room service and other guest requests made through in-room entertainment apps. But really exciting times are ahead; connecting your entertainment system to your PMS will soon enable you to enhance your guests’ in-room experience with customized entertainment packages based on information contained in guest folios or profiles within your PMS.
For more information about connecting your entertainment system to WebRezPro PMS, just get in touch with your friendly WebRezPro account rep.
Click here to see a list of all our current interfaces with other hotel systems.