Frequently asked questions about the hotel management software
What kind of technical support do you offer?
In the unlikely event that you experience technical problems, trained WebRezPro staff will respond within three hours or less (8am - 9pm MST).
What are my computer system requirements?
Unlike a traditional PMS, WebRezPro runs via the Internet—not your local computer. All you need is 1) a Web browser e.g. Internet Explorer and 2) Adobe Acrobat (both are free to download).
What kind of Internet connection do I need?
While high-speed Internet access is recommended, WebRezPro works well with cellular Internet, satellite and even with 56K dial-up. The reliability and quality of your connection is actually more important than the speed of your connection.
Is my data safe?
Yes! Your reservation and accounting data is stored in a secure computer facility complete with redundant connections to the Internet, 24-hour monitoring and diesel-powered electrical backup. To prevent loss of data due to computer failure, this information is continually backed-up to secondary and tertiary systems.
What happens if I cannot access WebRezPro?
Computer problems: No problem, simply move to another computer. Since WebRezPro does not actually run on your computers, no information will be lost if your primary computer experiences problems. Internet problems: We recommend that you set-up an alternate method of connecting to the Internet such as another high speed connection through an alternate provider, a cellular Internet connection or even a backup 56K dial-up connection.
Note: Each night, WebRezPro automatically emails you the next day’s check-in/check-out receipts and a spreadsheet of reservation information for the next two months. While these emails are usually disregarded, they can be used in the event you cannot access the Internet.