How it works

From check-in to check-out

Follow a simple guest reservation.

Incoming Reservation
Your staff receive bookings (in person or by telephone) and enter the information into the system. Online bookings are automatically entered into the system.

Reservation Confirmation
A)
 When a reservation is entered into WebRezPro by your staff, an email confirmation can be sent or WebRezPro can create a printed confirmation.
B) When a guest books online, WebRezPro can confirm the reservation immediately or confirmation can be delayed until approved by your staff.

Prepare for Arrival
Using WebRezPro’s housekeeping software, your housekeeping staff know which rooms will be expecting new guests and can ensure that everything is ready prior to guest check-in.

Check-in
Upon arrival, the guest’s reservation is retrieved from WebRezPro by searching for the confirmation number, the client’s name or by viewing all of the check-ins. WebRezPro’s paperless check-in feature allows guests to check-in using a mobile device.

Guest Purchases
During a guest’s stay, your reservation staff manually apply guest charges as they occur, or charges are automatically applied through PMS integrations.

Check-out
Upon check-out, your reservation staff apply any additional charges incurred by the guest and accept payment for the outstanding balance. A check-out receipt is printed and given to the guest.

Cash Out
At the end of the day, your night auditor generates a variety of reports including cash receipts, room revenue, deposits, accounts receivable and taxes.

Accounting Reports
All transaction information entered into WebRezPro is automatically captured in the PMS’s integrated accounting software.