WebRezPro Alerts
Service status
This page will inform WebRezPro users of any significant system access problems or degraded performance. If you would like to report a software bug or other issue that is not covered on this page, please create a customer support ticket. You may also email the WebRezPro Support Team at support@webrezpro.com.
All Systems Operational
No issues to report.
Booking.com Integration
PROBLEM/ISSUE
WebRezPro clients have reported an issue with their booking.com integration.
- Clients are receiving error messages from booking.com.
- This was first reported at approximately September 14, 2021 at 8am Mountain Time.
- This appears to be an error with Booking.com software (not WebRezPro).
WHAT IT MEANS
- During this time, reservations made via booking.com may not have successfully transferred into your WebRezPro system.
- This could result in WebRezPro showing inaccurate availability.
WHAT YOU CAN DO
- Log into your booking.com extranet and generate a reservation report for the day.
- Cross reference this report with reservations posted in WebRezPro.
- Manually enter any reservations that appear in booking.com but are not in your WebRezPro system.
NOTE: If you are unable to generate a reservation report in booking.com, then use the reservation notifications emails sent to you by booking.com to cross reference the two systems.
CURRENT STATUS
- WebRezPro is waiting for a resolution from Booking.com.
Rate Availability Calendar
PROBLEM/ISSUE
Several properties have reported that the rate availability calendar is displaying incorrect rates.
UPDATE 1
Appears to be a caching issue. We are working to find a solution.
Webrezpro Access
PROBLEM/ISSUE
Properties are unable to sign into WebRezPro.
UPDATE 1
Amazon Web Services is experiencing global outages at many of its server farms. We are currently transitioning to our back-up servers at Google Cloud.