Waidroka Bay Resort

Located in beautiful Fiji, Waidroka Bay Resort is an adventure resort that offers surfing, scuba diving, yoga and other fun activities. A variety of room types are available catering to all budgets. Resort amenities include complimentary continental breakfast and an onsite restaurant and bar. Waidroka Bay Resort has just started using our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro to accept online bookings!

Cornerstone Inn & Suites

Located in Oelwein, Iowa, the Cornerstone Inn & Suites is a brand new 32-room hotel that offers modern amenities like complimentary breakfast, free WiFi, a fitness room and a smoke-free atmosphere. This hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. You can see WebRezPro’s integrated web reservation software in action taking online bookings by visiting their website!

Braeburn Inn

Located in Fort Qu’Appelle, Saskatchewan, the Braeburn Inn offers nine guest rooms and six RV sites in the beautiful Qu’Appelle Valley. Each room has its own theme and all are equipped with refrigerators, microwaves and free WiFi. The RV units are equipped with fire pits, sewer, power and water. The Braeburn Inn has just started using our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro’s availability calendar and web reservation software to accept online bookings!

Lac Le Jeune & Nature Centre

Lac Le Jeune Resort & Nature Centre is located just outside Kamloops, British Columbia, and offers a variety of accommodation options including rooms with balconies and beautiful views, chalets and lakeside cabins. The resort also boasts a restaurant and lounge, meeting and banquet facilities and free WiFi. The resort is known as one of the best wild bird photography resorts in North America! Lac Le Jeune Resort has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to accept online bookings!

Point View Resort

Point View Resort in Camdenton, Missouri, is one of the best family vacation spots on the Lake of the Ozarks. Whether seeking lodging for two or twelve, the resort has cabins to accommodate groups of all sizes. All cabins are bright, clean and equipped with all the essential amenities including full kitchens, comfortable living areas and outdoor grills. Point View Resort has chosen to use our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro’s availability calendar software and web reservation software to accept online bookings!

Wickiup Cabins

Located 10 minutes west of Lead, South DakotaWickiup Cabins offers rustic and modern cabins that can sleep two to six people depending on the style. All cabins have kitchens and WiFi. This cabin resort has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how WebRezPro’s integrated web reservation software is enabling them to accept online bookings!

GEC Burnaby Heights

Located in Burnaby, British Columbia, just minutes from Vancouver, GEC Burnaby Heights, the newest Global Education City (“GEC”) project, is a building with 30 residential units and commercial premises on the ground floor. Part of the GEC – Student Residences group, these serviced apartments include free WiFi, fully equipped kitchens and more. GEC Burnaby Heights started using our cloud-based WebRezPro Property Management System last fall.

Port of Tacoma Inn

The Port of Tacoma Inn is located in Fife, Washington, and offers 93 guest rooms and amenities like free WiFi. The hotel offers easy access to area attractions including the Tacoma Dome. The Port of Tacoma Inn has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Please visit their website to see how they’re using WebRezPro’s integrated web reservation software to accept online bookings!

Four Considerations for a Seamless Check-In Experience

As tech solutions have transitioned to cloud-based systems, the concept of the hotel lobby has suddenly become amenable to a complete restructuring. Without a reliance on bulky legacy systems, front-desk staff are no longer tethered to the front desk. Equipped with a tablet, they can move freely around the lobby to engage with guests in a more personable and authentic way. It’s a freedom that has resulted in a new, living-room-inspired trend for hotel lobbies. And it’s a hit with guests—who get to ditch the line and enjoy a cup of tea or coffee on the couch as they’re being checked in.

For properties using cloud-based technology, empowering front-desk staff with tablets should be taken into consideration. And once you’ve made the change (or if you already have), here are four features and products to make check-in even more seamless for guests and staff alike.

A wireless EMV card reader

Most hotels have already made or will soon be making the switch to an EMV card reader. As the standard in credit card security, these terminals are becoming a must-have. There are many options out there, but not all of them are created equal. When looking for an EMV reader for your property consider opting for a wireless version. There’s no reason to tie your staff down with wired terminals when you’ve just liberated them with tablets. A wireless card reader can be carried around by front-desk staff so guests can remain comfortably seated during the entire check-in process.

Electronic signature capture

Creating an efficient check-in experience is all about simplicity. And a PMS with electronic signature capturing technology makes signing receipts and registration cards as simple as possible. Guests are able to sign on the tablet screen, allowing staff to ditch the paper and pens altogether. In addition to making check-in faster and cheaper (no printing or paper costs), electronic signature capture is an environmentally friendly alternative sure to improve your property’s ecological impact.

Keycard interface

Typically, front-desk staff must manually enter information into a keycard writer in order to program a key at check-in. For hotels transitioning away from a traditional front-desk, this can be a bit of a hassle (as staff certainly won’t be carrying card writers around with them). But it’s a hassle easily alleviated with an interface between your keycard writer and your PMS. As you’re checking the guest in, the PMS will send all the necessary information directly to the keycard writer. When the check-in process is completed, the staff member can simply retrieve the card and deliver it to the guest—no manual entry required.

Document scanner

Filling out guest profiles can be a bit of pain. Of course, if the booking is made online, guest information will have already been input. However, when hotels get a walk-in, they need to enter the customer’s name, address, and other information. It’s a time-consuming process susceptible to manual errors. With a document scanner, like the one from TTI Technologies, front-desk staff (and guests) are spared this inconvenience. The customer simply provides a piece of identification (driver’s license or passport), and the scanner will use it to auto-fill their guest profile.

 

Checking-in is the first in-person experience a guest has at your property. You should be doing everything you can to make it a good first impression. With new cloud-based technologies and mobile devices, hoteliers are better equipped than ever to provide a quick and easy check-in for their guests. So make sure you’re using all the tools at your disposal!

 

Rusty Rail Brewing Company

The Rusty Rail Brewing Company offers luxury suites in Mifflinburg, Pennsylvania. Located on the third floor of the brewing company, each suite has a living area, a stocked kitchenette, a TV and free WiFi. An elevator is available and there is a restaurant and brewery onsite. The Rusty Rail Suites has chosen to use our cloud-based WebRezPro Property Management System! See how they’re using WebRezPro to accept online bookings by visiting their website!