C Ocean Rentals

C Ocean Rentals is a full-service vacation rental and property management company in Miami, Florida! Offering high end vacation rentals in the trendiest areas like South Beach, Miami, C Ocean Rentals provides exceptional service for property owners and guests alike. This company has just started using our cloud-based WebRezPro Property Management System to help with operating their vacation rentals. Visit their website to see how they’re using WebRezPro to accept online bookings!

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The Lofts at 517

The Lofts at 517 is located in downtown Greenville, Mississippi, in the historic Sears Building. Offering luxury loft apartments, this property also boasts boutique amenities and an onsite restaurant. Each apartment features a kitchen, free WiFi and laundry facilities. The Lofts at 517 has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s availability calendar and integrated booking software that takes reservations directly from their website!

Alma

Located in a historic building within the first neighborhood of Minneapolis, MinnesotaAlma: Cafe, Hotel and Restaurant has been welcoming guests with authentic hospitality and diverse contemporary American cooking for nearly two decades. The inn offers seven unique guest rooms located above their bustling cafe, each with custom designed furniture, down comforters and pillows and free WiFi. Alma has just started using our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro to accept online bookings!

Skeptical of the Cloud? Four Cloud-based PMS Myths Debunked

Just like many major technological advancements before it, the introduction of cloud computing has revolutionized the way businesses operate across all industries (including hospitality). From integrated online booking engines to increased flexibility, the introduction of cloud-based property management systems has resulted in incredible benefits for its adopters. But despite its many advantages, some hoteliers are still hesitating to take the plunge due to a few persistent myths surrounding the cloud. Here are four common myths about cloud-based PMS debunked:

Myth 1: The cloud is not secure

There is a pervasive perception that information stored in the cloud isn’t safe. This idea seems to come from a misunderstanding of how cloud-computing works (and where the data is physically stored). Contrary to images the term ‘cloud’ might conjure, information is not just ‘floating around.’ Like traditional property management systems, cloud-based data is stored on servers. The differences between the two systems lie in the location of those servers. While PMS hardware requires them to be on-site, cloud-based systems store encrypted data on servers in remote facilities. And security offered by these facilities is much more sophisticated than what could be accomplished at a hotel (they’re in the data storage business after all). Concrete security measures, authentication gateways and sophisticated firewalls protect information from physical and virtual attack. And the separation between property and data means that should a physical disaster befall a hotel (be it flood or fire), important proprietary information will not be lost.

Myth 2: A cloud PMS is expensive

A common association made concerning technology is that new always equals pricey. While this certainly can be the case, when it comes to cloud-based systems it just doesn’t hold true. Legacy property management systems are so riddled with up-front and on-going expenses that cloud-based solutions can be a money saver. Traditional systems require expensive hardware, regular IT management, security and energy for on-site servers, and licensing. But because cloud-based systems don’t require any infrastructure, those costs (and headaches) don’t have to be a part of the equation. Instead, hoteliers pay one low setup fee and a subscription based on the size and needs of their property (with all system updates free of charge).

Myth 3: Data in the cloud is hard to access

Because data does not physically reside on-site, there is a misconception that information in the cloud can be difficult to access. In reality, a cloud-based PMS gives hoteliers enhanced accessibility. Instead of requiring the use of specific on-site computers, cloud software allows staff to access the management system on any device, from anywhere, as long as they have an internet connection.

Myth 4: Transitioning to a new PMS is too much work

A complete overhaul of a hotel’s PMS can seem like a daunting task. And some hoteliers may think that switching systems and learning a new program isn’t worth the effort. While a transition will inevitably take some time, adopting a cloud PMS is easier than it sounds. There is no hardware or software to install, and the user-friendly interfaces come with tutorial videos, user manuals and tech support. When you factor in the many benefits of a cloud PMS, the decision to upgrade to this new system shouldn’t be a difficult one.

 

Cloud computing has brought about a paradigm shift in hospitality management. As with any new technology, there is some lingering skepticism based on common misconceptions. Don’t let these myths stop you from reaping the benefits of a cloud-based system.

 

Boardwalk Cottages

Located in Long Beach, WashingtonBoardwalk Cottages offers 11 one- and two-bedroom cottages that have kitchenettes or kitchens and gas or electric fireplaces. Guests appreciate the outdoor hot tub after a long exciting day at the beach. Boardwalk Cottages has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s availability calendar and integrated Web reservation software to take online bookings!

Increase Productivity and Enhance Guest Experience: Cloud PMS Software in Action

The goal of almost every hotel, from the small rural bed & breakfast to the urban boutique inn to the large international chain, is to increase staff productivity while simultaneously enhancing the guest experience.  The differences among these establishments is in what they define as ‘productivity’ and what experience they aim to deliver for each guest. Cloud-based property management systems (PMS) thrive on this diversity of need because they can be tailored to achieve the productivity you envision for your business.

So how does a cloud PMS increase staff productivity? By:

Integrating systems. The most significant reason to choose a cloud-based PMS is its ability to consolidate information from a wide range of sources. For years, hotel staff have used numerous systems that needed to be cross-referenced, but now PMS software integrates core systems like CRM, online distribution channels, revenue management software, point-of-sale systems, and payment processing software all while accelerating and easing the complexity of reservation management and building guest profiles.

Simplifying administration.  Because of seamless synchronization, property management systems have revolutionized hotel administration. Numerous spreadsheets and ledgers are things of the past, so too is the need to copy, paste, and revise documents, reducing human error and increasing data accuracy. Self check-ins and bookings—coordinated through a PMS—reduce the amount of time spent on the phone or in answering emails. Plus, once a room is booked through one reservation channel, the others are immediately updated, preventing overbooking. Rates can be set to update automatically, distributing changes to all connected channels; room availability can be easily monitored and allocated through the software’s intuitive interface, easing transitions between guests and increasing reservation efficiency; and guest profiles can be created and updated promptly and seamlessly.

PMS software is easy to use. The modern look and function will appeal to the tech-savvy members of your staff, but because the interface is designed with simplicity in mind, even the tech-challenged can be brought easily on board. Training should take just a few hours, and because each employee has a personalized account, the information they need is never more than a click away.

Facilitating marketing innovation. PMS software ushers hoteliers into the world of personalized advertising. Because PMS software gathers and centralizes pertinent guest information, insight into a guest’s spending habits and preferences can be gained, which means that the ancillary products (like additional hotel services, tour packages, concert promotions, restaurant offers) of highest interest to the guest can be sent to the them through their preferred communication avenue in real time and at the moment of decision.

Mobilizing staff. As we all know, any data can now be delivered to any device at any moment. This has led to a ‘work from anywhere’ culture that simultaneously conjures idyllic images of working on the beach and nightmare thoughts of having to work through a vacation. However, the reality of a mobile workforce looks much different on the hotel floor. Certainly, cloud PMS can enable managers and staff to access information offsite, giving much needed flexibility to a workday, but its strength is in creating a dynamic onsite workforce who can fulfill the expectations of guests in immediate and unique ways.  Your staff is your greatest asset, and with a tablet or smartphone in hand, they are no longer locked to one place. Now they can meet guests in their rooms, in the hall, or by the pool to obtain a needed signature, check-in the busy business traveler while they’re being driven from the airport, and access information to promptly respond to requests. In short, cloud technology frees staff from the front desk or back office, enabling them to focus on the minutiae that creates an individualized and memorable experience for each guest.

Connecting your workforce. The mobility encouraged by PMS software integrates with the already mobile hotel workforce. Cloud-based software enables better collaboration across departments because staff has immediate access to the information and documents that are relevant to them. The most obvious example of this in action is with housekeeping and maintenance staff. PMS software instantly communicates guest checkout, enabling housekeeping to make smarter decisions to ensure rooms are clean and available for scheduled or unscheduled guests. The instant flow of information also allows for quicker maintenance response times that help keep the building in perfect condition.

Decreasing IT demands. Once upon a time (and for many still) hotels spent time and money installing and maintaining onsite hardware, but with cloud PMS, no hardware is required. Furthermore, PMS companies not only provide the required software, they offer a comprehensive support network, so if a problem should arise, they will guide you to a solution or fix the problem themselves. The move to a PMS does mean relinquishing some control, but it also eliminates the burden of maintaining an IT infrastructure onsite. A good PMS provider will take care of updates and upgrades, routine maintenance, and ensure the safety and security of your data, saving time and money while easing stress.

So, what will this additional time mean for your business? With the need for fewer people to do more work, an increase in efficiency does contribute to a boost in revenue, but for small and large hotels alike, the primary benefit of PMS software is freedom to engage with guests and provide them the attention they want, when they want it. According to a study done by Phocuswright and Cognizant Technology Solutions, the majority of travelers would “like to see greater automation of hotel service. At least half want to use their mobile device to receive bills (58%), check-in (54%), checkout (57%), pay for hotel services (51%), and open their hotel room door (50%).” Cloud PMS software like WebRezPro, make these services available for the more than half who want them, but it also benefits the guests who don’t. More mobile services mean fewer demands and shorter lines at the front desk, which means your staff can allocate more attention to those that desire face-to-face interaction. With numerous options available for hotel services, each guest gets the experience they want. Ultimately, a cloud PMS gives you the time to personalize each guest’s stay, and in doing so you build your brand and increase guest loyalty and satisfaction. So, the question now should be: what will a cloud PMS allow your business to become?  The vision is yours to create.

Sandy Beach Lodge & Resort

Sandy Beach Lodge & Resort is located in the heart of the Okanagan wine country in beautiful Naramata, British Columbia. The beachfront resort is the perfect place for a romantic getaway, a family holiday or a midweek break and accommodation is provided in 6 bed and breakfast guestrooms and 13 well-appointed two-bedroom log cottages. Amenities include a heated outdoor pool and hot tub, tennis courts and plenty of water activities. Sandy Beach Lodge & Resort started using our cloud-based WebRezPro Property Management System this past spring and has recently added WebRezPro to their website so that they can accept online bookings!

Knotty Pine Cottages

Located on beautiful Cape Breton Island in Ingonish, Nova Scotia, Knotty Pine Cottages is open year-round and offers 10 cottages with fabulous harbour views. The cottages are situated on the famed Cabot Trail and are just minutes from Cape Breton Highlands National Park! Knotty Pine Cottages has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. You can see how they’re using WebRezPro to take online bookings by visiting their website!

Valhalla Resort Hotel

Nestled in the foothills of the Blue Ridge Mountains in Helen, Georgia, the Valhalla Resort Hotel offers 25 guest rooms and an ambiance reminiscent of an Old World Scottish Castle. The resort overlooks the Innsbruck Golf Club and offers amenities like a full-service spa, several onsite dining options, a pool and cabana bar and some pet-friendly rooms. The Valhalla Resort Hotel has just started using WebRezPro Property Management System! You can see how they’re using WebRezPro to take online bookings by visiting their website!

The Oak Motel

The Oak Motel in La Grange, Texas, is an 18-room property that offers easy access to restaurants and shops. All guest rooms are equipped with microwaves, refrigerators and WiFi. The Oak Motel has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!