6 Reasons Every Independent Hotel Should Operate in the Cloud

Cloud hospitality technology is changing the game for independent hotels by putting the kind of technology previously reserved for the big brands (and their big budgets) into the hands of operators of small- and mid-sized lodgings. Independent properties now have access to automated and innovative tools that streamline daily operations, provide deeper insights, and improve guest service and management.

While cloud property management software is being adopted at an impressive rate, some small and mid-sized properties are still hesitant. Lodging operators who are stuck with clunky, outdated legacy systems or who feel more comfortable with paper and spreadsheets may not realize the extent to which they are holding their property back.

Here are six reasons every independent hotel should shift their property management system (PMS) to the cloud…

  1. Shifts focus from systems to guests.

Because cloud PMS run via the Internet, they are simple to use and maintain; in fact, the technical side of the system — including software updates and maintenance and data security — is managed by the PMS vendor. With a cloud PMS, no technical expertise is required of lodging operators at all, freeing hotel staff to shift focus from their systems to their guests.

  1. Centralizes data for improved efficiency and service.

A cloud PMS automates processes by centralizing data and, thereby, eliminating the need to manually cross-check information between departments such as reservations, housekeeping and accounting. Furthermore, compared to on-premise systems, cloud PMS are much more easily integrated with other hotel systems (like POS systems, payment gateways, online distribution channels, and in-room entertainment systems, etc.) for optimal efficiency property-wide.

Centralized data is the foundation of great guest service; it boosts efficiency through process automation, and, equally importantly, improves data transparency for deeper knowledge of business and customers.

  1. Unchains hotel staff from the front desk.

Any lodging operator who has to drop what they’re doing to return to the front desk every time they need to check or update information has no doubt thought there must be a better way! Cloud PMS are the answer. Because cloud software is deployed online and not installed on a single computer, authorized hotel staff can securely log into their PMS anywhere, any time. Many cloud PMS are now optimized for mobile devices too, providing access to popular functions on the go, like paperless check in, housekeeping and maintenance reports, and guest folios and requests.

Anywhere access essentially allows hotel staff to take the front desk with them wherever they go, positively impacting both productivity and guest service.

  1. Simplifies online distribution.

Cloud PMS make it easy for properties to sell inventory online by offering integrated online booking engines for direct bookings through a property’s own website, as well as seamless integration to third-party distribution channels. Direct integration between online channels and a property’s PMS automates the process of updating availability and rates across all online channels and capturing online bookings in the PMS, simplifying management of online inventory and giving lodging operators greater access to and control over distribution.

  1. Keeps operators ahead of hospitality technology trends and competition.

The cost of innovation of a cloud PMS is much lower than that of legacy systems, which face lengthy development cycles and require expensive upgrades. Because of this, cloud systems are constantly improving, with new features and updates delivered to users frequently and often at no charge. Cloud PMS provide lodging operators with technology that is always current and that helps to keep a property ahead of its competition. Think mobile applications (both operational and guest facing), revenue management innovations, third-party integrations and the like.

  1. Saves money.

Those coming from legacy systems are pleased to find cloud systems much easier on the pocket. The subscription pricing model of cloud PMS allow lodging operators to pay as they go — and only for what they need, shifting the cost of a PMS from a substantial capital expense to a much more budget-friendly operational expense. What’s more, a cloud PMS eliminates the cost of purchasing, maintaining and powering expensive on-premise servers.

While lodging operators moving from paper-based methods may initially resist the cost of an automated PMS, they quickly discover that the benefits a cloud system brings to efficiency, guest service and revenue make switching well worth it.

 

Making the move to a cloud-based PMS is a fundamental step toward an independent property’s success. Greatly simplifying operations and providing access to real-time data, cloud PMS help to boost revenue and guest service and are key to getting ahead in an increasingly competitive market.

Little Paradise Hotel

Little Paradise Hotel is an adults-only boutique property in Palm Springs, California, that offers luxury accommodations and a host of amenities including a saltwater outdoor pool, free WiFI, two furnished private patios for each room, a powerful misting system for hot days and individual well-appointed kitchens. This upscale hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they are using WebRezPro to take online bookings!

Earl Grey Lodge

The Earl Grey Lodge​ in Panorama Mountain Village, British Columbia, is a world-class bed and breakfast that also offers a fine dining restaurant. Five guest rooms are available, each boasting modern amenities like private luxury bathrooms, WiFi and complimentary breakfast. The Earl Grey Lodge has just started using our cloud-based WebRezPro Property Management System​ to help with their day-to-day operations! Visit their reservations page to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

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The Snake Pass Inn

Situated near Ladybower in the heart of the upper Peak District in Derbyshire, United Kingdom, The Snake Pass Inn offers the perfect retreat for anyone who needs a break away from the city, including families, large groups and those with dogs. Built in 1821, this 12-room inn also offers a pub and a function room. The Snake Pass Inn has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro to take online bookings!

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The Lawrence House Victorian Bed & Breakfast

The Lawrence House Victorian Bed & Breakfast is located in Bristol, Vermont, and is a beautiful Queen Anne-style Victorian home that was built in 1897. Three individually-decorated guest rooms are available, including one with a Jacuzzi tub! The Lawrence House has just started using our cloud-based WebRezPro Property Management System to help run their bed and breakfast. Visit their website to see how they’re using WebRezPro’s availability calendar and integrated Web reservation software to take online bookings!

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Full Moon Inn

The Full Moon Inn is a Fredericksburg, Texas, bed and breakfast that offers five luxurious suites and an 1800s two-bedroom log cabin. All units have private entrances and baths, as well as WiFi. Every morning guests are treated to a full gourmet breakfast. This property has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s availability calendar and integrated Web reservation software to take online bookings!

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Inn at Mulberry Grove

The Inn at Mulberry Grove is a charming 47-room hotel in Savannah, Georgia. Guests appreciate the many on-site amenities including free hot breakfast, a lobby lounge and a business centre. This hotel has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. You can see how they’re using WebRezPro’s integrated Web reservation software to take online bookings by visiting their website!

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Kahumana Community Center

The Kahumana Community Center, Cafe & Organic Farm is located in Waianae, Hawaii, and offers a variety of retreats including yoga classes, lectures, school day-camps on their farm to week-long wellness retreats. Accommodation is provided in retreat homes for a total of 17 guest rooms. A cafe is situated on-site to provide participants with fresh organic food. Kahumana has just started using our cloud-based WebRezPro Property Management System​! Visit their website to see how they’re using WebRezPro to take online bookings!

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Alaskan Inn

The Alaskan Inn in Ogden, Utah, is an adults-only bed and breakfast that offers 23 themed cabins and suites with rustic decor, Jacuzzi tubs and other modern luxuries. Guests appreciate the full hot breakfast that is delivered to their door each morning! The Alaskan Inn has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

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Van Hook Territorial Inn

The Van Hook Territorial Inn is located in New Town, North Dakota, and offers 44 clean, comfortable guest rooms and the friendliest service in town! Guests appreciate the many amenities available at this hotel including complimentary continental breakfast, free WiFi and a business center! The Van Hook Territorial Inn has chosen to use our cloud-based WebRezPro Property Management System to help run their inn! They’re even using our integrated online reservation software to take online bookings through their website!

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