Congrats to 6 WebRezPro Clients Voted Best in 2019 by Condé Nast Traveler Readers

The results of the 2019 Condé Nast Traveler Readers’ Choice Awards were announced this month, and we are proud to congratulate six WebRezPro clients that were voted among the best hotels and resorts in the world!

This year a record 600,000 Condé Nast Traveler readers cast their votes in the 32nd annual Readers’ Choice Awards survey of nearly 10,000 hotels and resorts, as well as destinations, airlines, airports, cruises and tour operators.

A big congratulations to our clients who were selected among the top! Well deserving of their places on the prestigious list, each of the outstanding properties below is recognized and celebrated for their unwavering commitment to the guest experience.

Kamalame Cay – #32, Best Resorts in the World; #1, Top 25 Resorts in the Atlantic Islands

Kamalame Cay is a private island resort offering an idyllic setting of tropical jungle and endless stretches of sandy beaches just off the Andros Great Barrier Reef in the Bahamas. After enjoying a range of ocean adventures, fine dining, the overwater spa or barefoot strolls along the beach, guests can relax in their private oceanfront villa, perfect for families and friends.

The Lodge on Little St. Simons Island – #7, Top 20 Resorts in the South

The Lodge on Little St. Simons Island helps nature lovers discover the pristine wilderness of a secret island paradise among the state of Georgia’s famed Golden Isles. Accessible only by boat, this sustainable resort accommodates no more than 32 overnight guests at a time in charming guest rooms and cottages, and serves up fresh local seafood and organic produce grown onsite, not to mention plenty of outdoor activities, from beach combing to boating.

Nisbet Plantation Beach Club – #41, Top 50 Resorts in the Caribbean Islands

Imagine a beautifully restored 1778 plantation house on 30 lush acres of lawns, coconut palms and gardens, accompanied by cheerful stucco cottages tucked amongst the foliage. That’s Nisbet Plantation, a welcoming resort on Nevis—the island that time forgot. Here, guests can enjoy an authentic Caribbean island vacation experience, complete with gourmet dining, fun outdoor activities, beachfront hammocks, and endless sandy beaches.

Secret Bay – #42, Top 50 Resorts in the Caribbean Islands

Located on the island of Dominica, Secret Bay is an eco-luxury resort comprised of six secluded villas perched on a clifftop, surrounded by rainforest, overlooking the Caribbean Sea. Dedicated to preserving the nature that surrounds it and supporting the local community, this special hideaway provides an unforgettable guest experience with five-star service, luxurious accommodation and a range of activities from yoga to snorkeling. 

The Cove – #15, Top 25 Resorts in the Atlantic Islands

Set on the unspoiled shores of Eleuthera in the Bahamas, you’ll find The Cove, an irresistible boutique island resort. Surrounded by palm trees, The Cove’s gorgeous seaside cottages, villas and guesthouse rooms put guests within steps of white-sand beaches, turquoise waters, gourmet dining, relaxing spa treatments and a spectacular hilltop infinity pool.

Turtle Island Fiji – #7, Top 20 Resorts in Australia and the South Pacific

Turtle Island, a private 500-acre island eco-resort set among the Yasawa Islands in Fiji, beckons visitors to experience its sandy beaches, lush rainforest, beautiful villas, local cuisine, the famed Blue Lagoon—and the joy and culture of Fiji. Guests are welcomed to learn about the island’s turtle conservation efforts, local village life, and how to live a life of balance.

We are proud to provide these extraordinary properties with the tools to help streamline daily operations and deliver unforgettable guest experiences.

WebRezPro is committed to helping all clients exceed their guests’ expectations with a flexible property management system that can support the most unique operations. Complete with guest profiles, reservation reminders, group booking folios, automated guest emails, package rates, booking options, activity bookings (optional), a choice of two beautiful online booking engines, integrated accounting and reporting, mobile accessibility and 100+ integrations, WebRezPro is an ideal solution for special properties. 

Congrats to 7 WebRezPro Clients Voted Best by Condé Nast Traveler Readers!

The results of the 2018 Condé Nast Traveler Readers’ Choice Awards rolled in earlier this month and we are thrilled to see seven WebRezPro clients included on the list! Condé Nast Traveler is an esteemed luxury and lifestyle travel publication and this year 429,000 of its discerning readers took part in ascertaining the best travel experiences in the world.

We would like to congratulate our clients mentioned below on their inclusion on this respected list—and on being recognized for their commitment to the guest experience. These remarkable properties all demonstrate a calibre of hospitality that goes above and beyond.

The Pitcher Inn – #6, Top Hotels in New England

The Pitcher Inn in Warren, Vermont is an idyllic destination for a romantic getaway. Accommodating guests in two beautifully appointed two-bedroom suites in the “barn” and nine delightful guest rooms in the main house, this magical, historical property also inspires guests to relax and indulge with an exceptional Vermont à la carte farm-to-table dining experience.

Mill House Inn – #19, Top Hotels in New York State and The Mid Atlantic

Located in the heart of the historic village of East Hampton, New York, the Mill House Inn makes guests feel at home in 10 beautiful rooms and suites, each with its own décor and personality. This small luxury bed and breakfast is run by a team of people who are passionate about hospitality and go the extra mile to make each guest’s stay unforgettable. According to the reviews, Carolyn’s breakfasts are unforgettable too.

Dunton Hot Springs – #7, Top Resorts in Colorado

Nestled in a stunning alpine valley in the Colorado Rockies, Dunton Hot Springs is an extraordinary, lovingly restored 19th-Century ghost town that truly transports guests to another time and place. Featuring luxuriously appointed hand-hewn log cabins, natural hot springs, an inviting saloon serving delicious food, stunning mountain trails and relaxing massages, this enchanting old mining town offers a life-enriching experience.

Secret Bay – #4, Top Resorts in the Caribbean Islands

A part of the nature that surrounds it, Secret Bay comprises six private, sustainably built villas tucked within a clifftop rainforest, overlooking the Caribbean Sea. This eco-luxury resort is located on the unspoiled island of Dominica and is dedicated to the protection of the stunning environment that surrounds it—and to the comfort and experiences of its guests. Offering five-star service (including fine dining and spa services that can be enjoyed in-villa), this special hideaway immerses guests in the surrounding natural paradise through a range of activities, from yoga to snorkeling.

Young Island Resort – #31, Top Resorts in the Caribbean Islands

Young Island Resort invites guests to enjoy true island life on a private Caribbean island just a short ferry ride from St. Vincent. The 29 airy, tropical-themed cottages each offer guests a private haven from which to enjoy this lush oasis, which is also a national wildlife reserve. Surrounded by turquoise water and views of the neighboring isles, guests can explore the island by land or sea, savour exquisite beachfront dining and indulge in a variety of spa treatments.

Kamalame Cay – #1, Top Resorts in the Bahamas, Bermuda, and Turks and Caicos

Just off the Andros Great Barrier Reef in the Bahamas, you’ll find Kamalame Cay—a private island resort set among tropical jungle, coconut palms and endless stretches of white-sand beach. This family-run retreat hosts guests in secluded, oceanfront villas, each individually decorated in chic island style and perfect for families and friends’ getaways. Guests at this slice of paradise can enjoy a range of ocean adventures, fine dining, an overwater spa and plenty of barefoot strolls along the beach.

The Cove – #14, Top Resorts in the Bahamas, Bermuda, and Turks and Caicos

The Cove is an intimate 57-room boutique resort set on the secluded shores of Eleuthera in the Bahamas. Tucked in unspoiled, picturesque coves, surrounded by palm trees, The resort’s seaside cottages, villas and guesthouse rooms embrace guests in modern beach-house style, and put them within steps of white-sand beaches, turquoise waters, gourmet dining, relaxing spa treatments and a spectacular hilltop infinity pool. Oh, the views!


These extraordinary properties truly transcend the norm, going the extra mile and beyond to provide guests with unforgettable experiences. With the highest attention to detail, each and every guest is treated like a VIP.

WebRezPro PMS is proud to help these properties manage their operations and provide exceptional guest service. With features that include rich guest profiles, reservation alarms and pop-up reminders for staff, flexible package management tools, mobile functionality, and integrations with numerous other hotel systems, WebRezPro is committed to helping all of our clients exceed their guests’ expectations.


3 WebRezPro Customers Voted Best by Condé Nast Traveler Readers

The winners of Condé Nast Traveler’s 29th annual Readers’ Choice Awards survey were announced last week and we are very excited to congratulate three of our customers who made the cut!…

Each of these outstanding properties was recognized by discerning guests for providing exceptional stay experiences. This year, a record 300,000+ Condé Nast readers cast their votes for their favourite hotels, resorts, cities, cruise lines, airlines and islands, resulting in 1,402 of the best travel experiences in the world.

The esteemed awards acknowledge the commitment of these hotels, resorts and other travel businesses to providing unforgettable experiences where any guest is always treated like a VIP.

Achieving top-rated guest service and satisfaction is not an easy task, but is so important these days amidst growing competition and evolving customer expectations. To stand out, lodging operators are striving to personalize the guest experience through increasingly customized service and experiential options.

There is a particularly strong movement toward this trend among luxury and boutique properties. Providing a stand-out stay experience for guests requires dedication, experience, creativity and adaptability from hotel management and staff — and a flexible property management system (PMS) to back them up.

Here’s how WebRezPro PMS supports exceptional stay experiences:

We know how important it is to know your guests and anticipate their needs

You can’t truly personalize the guest experience if you don’t know your guests. Guest data is the backbone of personalization and that’s why we believe robust guest profiles should be a key feature of your PMS.

From guest email addresses to preferences to spend patterns, guest data enables lodging operators to serve guests more proactively by anticipating their needs, and to target marketing efforts more effectively. In addition to the ability to create comprehensive guest profiles in WebRezPro, the PMS also integrates with specialized CRM software like Guestfolio, Salesforce and NAVIS.

Reservation folio features like VIP flagging, reservation alarms and pop-up reminders help to ensure staff never miss a beat and support the kind of intuitive service that makes guests feel valued.

We know how important seamless, timely service is

When operations are running smoothly and efficiently, staff are happy and guests are happy. Efficiency directly impacts the level of customer service, not to mention employee satisfaction and your bottom line.

From automated reservation management with integrated online bookings and channel management integration, to on-the-go-access (including paperless check-in and mobile housekeeping reports) and direct integrations with other hotel systems, WebRezPro automates and mobilizes daily tasks, allowing lodging operators to shift their focus from administration to hospitality.

We know how important it is to offer a little something extra

From special packages that include activities, to small gifts of appreciation for loyal repeat guests, offering relevant, thoughtful “extras” can help a property stand out from the competition and even achieve that wow factor.

Special packages — including those that combine accommodation with activities — are easily created within WebRezPro and sold online through WebRezPro’s direct online booking engine. Booking options can also be set up within the booking engine, allowing reservation agents and guests themselves to customize their stay experience with add-on products or services at the time of booking.

We know communication with guests is key

Targeted guest communications throughout the guest life cycle play an important part in personalizing the guest experience and building lasting hotel-customer relationships.

In line with customer expectations, most properties communicate with guests digitally before and after their stay, and more and more are offering digital channels of communication for guests on-property too.

WebRezPro makes it easier to stay in touch with guests through automated booking confirmation, pre-arrival and post-stay emails that can be customized and triggered based on reservation data such as check-in/check-out dates, rate codes and room types. As mentioned above, WebRezPro also integrates with CRM solutions that specialize in engaging guests through targeted digital communications.

We can’t talk about guest communications without mentioning the growing mobile messaging channel. This trend toward mobile messaging, especially pre-arrival and during the stay, is particularly strong among luxury properties and will only become more mainstream across the board as all traveler segments begin to demand it.

Through integration with mobile messaging apps like KeyPR and Twilio, WebRezPro helps streamline the process of managing personalized mobile messaging between a property and its guests.

We know how important human connection is in an increasingly technological world

Despite the rise of mobile, self-service apps and the digitization of customer care, good old-fashioned service with a smile is still at the core of great hospitality. Without positive human interaction, even the most personalized mobile apps and fanciest rooms will fail to make guests feel welcome.

That lies at the heart of everything we do: WebRezPro is dedicated to streamlining daily operations and providing tools for personalizing service to help lodging operators and their staff treat every guest like a VIP.

Congrats to our Condé Nast “Gold List” clients!

French Quarter Inn

French Quarter Inn in Charleston, SC – On the Condé Nast Traveler Gold List

Six WebRezPro clients have landed a spot on Condé Nast Traveler’s Gold List 2013 — the it list of “the world’s best places to stay.”  It’s not an achievement to be taken lightly; Conde Nast Traveler is a highly respected and trusted travel publication worldwide and its annual Gold List highlights the best hotels, resorts and cruise lines on the planet, as selected by nearly 47,000 of Conde Nast Traveler’s discerning readers. A big congratulations to our clients Beaumont Hotel & Spa (Ouray, CO), Foley House Inn (Savannah, GA), HarbourView Inn (Charleston, SC), French Quarter Inn (Charleston, SC), The Pitcher Inn (Warren, VT) and Sooke Harbour House (Sooke, BC) for making it onto this prestigious list this year! (A special “well done!” to French Quarter Inn and The Pitcher Inn on achieving Platinum Circle status for appearing on the Gold List five years in a row!)

WebRezPro Property Management System is a perfect fit for boutique lodgings due to its ability to accommodate the exceptions that set these properties apart from the rest. With features as simple as VIP tagging and pop-up reminders, and as flexible as our package and rate setup, WebRezPro PMS helps detail-oriented properties like our “Gold List” clients to offer unparalleled guest experiences.

Here are some other features that are a hit with our boutique hotel clients:

  • Booking options
    An effective way to sell additional services (like spa treatments or champagne and chocolate-covered strawberries) or to collect additional guest information during the room reservation process.
  • Comprehensive reporting
    Gain valuable insight into your market by analyzing detailed reports.
  • Group bookings & reserved allocations
    Group booking folios allow you to organize all reservations for an incoming group in one spot. Apply charges and payments to a master invoice or individual reservations. Set aside blocks of inventory at special rates for groups and special events.
  • Paperless check-in
    Our electronic signature capture feature eliminates paper by allowing guests to sign check-in receipts or registration cards directly on a tablet or smart phone – cool, huh?!
  • Mobile housekeeping reports
    This handy feature allows cleaning staff to view and update housekeeping reports on the go, directly from their mobile devices.
  • ActivityEngine module
    Our optional, integrated activity reservations module allows properties to sell both accommodation and activities with just one efficient system.
  • Anywhere access/mobile access
    You can access your secure WebRezPro system from any computer (or tablet or even a smart phone) connected to the Internet—anywhere in the world.