Food for Thought: Hotel F&B Trends

Food and beverage (F&B) preferences are highly individual, so how do hotels meet the specific demands of each guest? The answer is to creatively adapt current hospitality and food service trends to your F&B offerings, resulting in a unique, timeless, and relevant experience for your guests. A New Room Service Experience Prior to and during […]

Hospitality Trends for the New Year

Heading into the new year, many people make resolutions for their personal lives, so why not make resolutions for your business, too? Resolve to harness hospitality trends that reflect your guests’ wants and needs to elevate your property’s stay experience and bottom line. Bleisure Travelers and Workations With the ability to work anywhere comes a […]

How To Make Your Hotel a Workation Destination

Traveling for work is nothing new. But since the pandemic, the ubiquitous business trip has seen a plot twist. With more people than ever engaged in remote work, many are enjoying the advantage of working literally anywhere that has wifi. That has thousands of guests combining work with travel in pursuit of new experiences and […]

5 Hospitality Technology Trends for 2020

Hospitality Tech Trends 2020

The rise of mobile devices may appear threatening to an industry where face-to-face interactions and human connections are its defining characteristics. Even most movies and books recognize this, with characters meeting and developing relationships with each other on planes, trains, in taxis, and in hotel lobbies. Human interaction is integral to the travel experience. However, […]

A Smile Will Never Be Obsolete: How to Maximize Positive Employee-Guest Interactions

Customer Service With a Smile

The 2015 J.D. Power North America Hotel Guest Satisfaction Index Study revealed that guest satisfaction reached a record high, driven by a significant drop in the number of guests who experienced a problem during their stay. The study found that staff interactions with guests have a huge impact on mitigating problems; there is a 50 […]