What Do Your Guests Want for Christmas? Top Ideas for the Holidays

While economic uncertainty is curbing spending, people still plan to travel this holiday season—albeit more carefully, booking trips earlier and choosing options with flexible cancellation policies. For many, the season looks a lot more “normal” this year as we put the worst of the pandemic behind us. Is your property ready to grab your share […]

5 Tips for Designing a Hotel Loyalty Program that Really Works

Loyalty programs give consumers a better deal and companies repeat business they can rely on, so it’s no surprise they’re growing in popularity. In 2021, eighty-three percent of consumers claim that participating in a loyalty program affects their choice whether to purchase again.  Loyal guests mean revenue. As of 2020, fifty-six percent of consumers said […]

Are You Making the Most of Your OTA Profiles?

You probably have mixed feelings about Online Travel Agencies (OTAs) like Expedia and Booking.com. On the one hand, they bring in a significant number of bookings and offer beneficial exposure. On the other hand, they take a 15-30% cut of revenue.  The truth is, despite the steep commissions, OTAs are a critical part of a […]

Travel + Leisure World’s Best Award 2022 Winners

Travel + Leisure Winner Chatham Inn

Congratulations to our clients who received the Travel + Leisure World’s Best Award 2022!  Secret Bay: #45 The 100 Best Hotels in the World; #1 The 25 Best Resort Hotels in the Caribbean, Bermuda, and the Bahamas Shed your worries at Secret Bay in Dominica. This Caribbean resort has everything you need to relax. Strike […]

Here Come the Baby Boomers. Is Your Hotel Ready?

A group of baby boomers at the beach

There’s been much ado about Millennials (born early 1981 through 1996)—and for good reason. As the largest generation in the U.S., tech-savvy Millennials have driven the evolution of hospitality (think online presence, mobile apps, social media, and personalized experiences). However, in our warranted efforts to please the young people, we must be careful not to […]

What Hotel Guests Want in 2022

What Guests Want

Just as the world began to open up to more travel, those metaphorical gates closed again in the face of new variants, proving that the only thing predictable when it comes to the future of travel is that it’s unpredictable! What we also know, though, is this: people love to travel in any way they […]

Contactless Hotel Check-in: Best Practices

Contactless Check-in Best Practices

The adoption of contactless hotel technologies, especially guest self-check-in, has established a strong foothold across market segments since COVID hit. According to 2020 research by hotel guest engagement platform Criton, 80% of hotel customers would download a hotel app that would enable them to check in, check out and get hotel information. Evidently, guest demand […]

Hotel Marketing Trends for 2022

2022 Marketing Trends

As we look forward to the new year, it’s a good time to reflect on how much the world has changed in only a couple of years. What’s fascinating is how technology that existed before the pandemic was harnessed by the hospitality industry to make it through these difficult times with grace, optimism, and warmth […]

How to Maximize Conversions through Your Hotel’s Online Booking Engine

Increase OBE Conversions (1)

A user-friendly online booking process is key to increasing direct bookings through your property’s website, so choosing a modern, intuitive, secure, mobile-friendly online booking engine is an important decision for hotel operators. But the effort doesn’t end there. It’s also important to make sure you’re taking full advantage of the conversion-driving features provided by your […]

Invermere Inn & Suites

Invermere Inn & Suites

Located in downtown Invermere, British Columbia, the Invermere Inn & Suites is a family-friendly and pet-friendly hotel that 47 guest modern guest rooms equipped with free WiFi, fridges, microwaves and air conditioning. Guests appreciate the many onsite amenities including an onsite restaurant and liquor store, and the hotel’s close proximity to area attractions like Kinsman […]

Client Spotlight: Mediterranean Inn + Belltown Inn

Mediterranean Inn Belltown Inn

Mediterranean Inn and Belltown Inn are sister properties located in the heart of Seattle. With 345 rooms between them, this top-rated boutique hotel group offers timeless urban ambiance and warm hospitality, providing guests with high-quality comfort, excellent service and panoramic city views from acclaimed roof-top terraces. In 2019, Brian Zaugg, the investors’ local agent for […]

How to Help Your Hotel Thrive Post Pandemic

Hoteliers Thrive Post Pandemic

The pandemic era has been referred to as a reset for the hospitality industry. It’s been difficult for many hotels to stay open amid lockdowns and strict protocols, yet the pressure acted as a greenhouse for some, resulting in greater innovation and growth than ever. As we look optimistically toward the end of the pandemic, […]

Secret Garden Miami Beach

Secret Garden Miami Beach

Secret Garden Miami Beach is a vintage, chic and sophisticated hotel that is just one block away from the ocean and a few steps from shops and restaurants. All luxurious suite-sized guest rooms boast Jacuzzi tubs, premium bedding, free WiFi and flat-screen TVs. This Miami Beach hotel has just started using our cloud-based WebRezPro Property […]

The Ultimate Guide to Property Management Systems

Smiling Hotel Receptionist

WebRezPro is the proud sponsor of Hotel Tech Report’s 2022 edition of the Property Management System Buyers’ Guide, which is designed to help hoteliers find the best PMS solution for their business. “The hotel industry has been disproportionately impacted by the current pandemic and hotels everywhere have been forced to do more with less.  The […]

Have You Upgraded to the NEW WebRezPro Yet?

Software Upgrade

We’re happy to announce that almost half our customers are now on the newest version of WebRezPro released in January, and the feedback is very positive. Clients who have upgraded to v10.5.28 report faster load times, more intuitive navigation, and greater task efficiency, improving productivity and guest service. Not just a facelift, the software is […]

5 Ways to Take the Hotel Guest Experience to the Next Level

Next Level Guest Service

As a traveler, it’s a great feeling when you visit a hotel’s website or walk into your hotel room and feel as though someone else has thought of and catered to your every desire. The hospitality industry is all about human connection and creating memories that will last a lifetime. While financial value plays a […]

Top 5 Pandemic-Era Technologies

Pandemic Era Hotel Tech

We’ve seen many changes and pivots in the hotel industry in the face of COVID-19. Fortunately, there are existing innovations within hospitality that have made managing pandemic regulations and protocols more manageable. As normal travel volumes return in the future, the widespread adoption of pandemic-era hotel technologies will become the standard as they have proved […]

3 Steps to Streamline Your Hotel’s Social Media Strategy

Social Media Strategy

During this time, keeping social with your guests through social media is more important than ever. But we get it, you’re busy and who has the time?  There are many ways to organize a social media strategy for your hotel. If your strategy is of the “fly by the seat of your pants” variety, you’re […]

Auberge du Mange Grenouille

Auberge du Mange Grenouille

Located in the heart of the magnificent village of Bic, in the Bas-Saint-Laurent region of Quebec, the Auberge du Mange Grenouille is a perfect place for a much needed getaway. The inn offers 22 individually decorated guest rooms including garden rooms, classic rooms and a suite! The onsite restaurant specializes in regional dishes made from […]

Your Hotel Digital Marketing Checklist

Digital Marketing Checklist

Over the last few years, digital marketing has become an increasingly important component of hotel marketing strategies. Never has this been more true as hotels develop their COVID-19 recovery plans. From SEM to OTAs, there are a lot of digital marketing bases to cover. Whether you outsource or conduct your own digital marketing, this checklist […]

Coral Stone Club

Coral Stone Club

Located in the Cayman Islands, the Coral Stone Club offers 29 luxurious beachfront condos in the heart of Seven Mile Beach. Each 1,800 square foot condominium boasts ocean views and amenities like a gourmet kitchen, laundry facilities and stunning patios. The resort also offers an outdoor swimming pool, a fitness center and two large hot […]

WebRezPro’s Top 5 Hotel Blog Posts of 2020

Top 5 Blog Posts

What a year. The COVID-19 pandemic has been the most disruptive event the modern hotel industry has ever seen. While countries closed their borders, we’ve come together as a global community like never before. Among our clients, we’ve seen an inspirational level of adaptability, creativity and resolve—characteristics that will remain essential going forward. As we […]

5 Hotel Trends Strengthened by COVID-19

Wellness Travel

While the pandemic is responsible for many properties experiencing decreased revenue and occupancy, there are ways that hoteliers can adapt and rise to the occasion to continue to build customer relationships and provide safe, memorable stays. The following five hotel trends were gaining in popularity before the pandemic and their benefits are only strengthened now […]

Harborside Inn

Harborside Inn Port Townsend

Located in Port Townsend, Washington, the Harborside Inn is situated right next to the Port Townsend Boat Haven and all 63 rooms overlook the marina and Admiralty Inlet. This hotel recently started using our cloud-based WebRezPro Property Management System to help manage their operations. Visit their website to see how they’re using WebRezPro’s integrated booking engine to accept online reservations that […]