Located in beautiful Meads Bay, Anguilla, Tranquility Beach Anguilla is the island’s newest boutique resort. Accommodation is provided in 15 one- to three-bedroom, toes-in-the-sand condominium vacation rentals. This property started using WebRezPro Property Management System last winter to help with their operations. Visit their website to see how WebRezPro’s integrated booking engine allows Tranquility Beach to accept online bookings!
The Alexander Cayman Brac in the beautiful Cayman Islands is a stylish and modern boutique hotel that offers 32 luxury guest rooms and suites. A wide range of amenities are available including an outdoor pool, free WiFi, beach access and a conference room. The Alexander has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated booking engine to accept online reservations!
The Village At Indian Point Resort and Conference Center in Branson, Missouri is just 2 miles south of Silver Dollar City Theme Park and is also close to marinas and championship golf. The resort offers 65 condos that range in size from one to three bedrooms and feature amenities like full kitchens, living areas with stone fireplaces and private covered decks. The Village at Indian Point has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how the resort is using WebRezPro’s integrated booking engine to accept online reservations!
Located in Ingonish, Nova Scotia, right on the famed Cabot Trail and next to the beautiful Cape Breton Highlands National Park, Glenghorm Beach Resort is a seasonal property located right on the beach. Accommodation is provided in charming rooms, cottages and suites, and resort amenities include an onsite restaurant and a lively pub with live Celtic music. Glenghorm Beach Resort has just started using our cloud-based WebRezPro Property Management System to help run their business. Visit their website to see how WebRezPro enables the resort to accept online bookings! You may book your next trip to Cape Breton Island while you’re there!
In the hospitality industry, mobile technology is rapidly modernizing operations and changing guest expectations. Our mobile phones can do almost anything these days, including unlocking doors!
Mobile key (or digital key) technology is no longer reserved for global hotel chains and luxury resorts. Thanks to a growing number of keyless access providers and ease of implementation, mobile keys are now accessible to independent properties, from hotels to vacation rentals to hostels.
How Do Mobile Keys Work?
Using Bluetooth or NFC (near field communication) technology, mobile key applications turn a guest’s mobile phone into their room key. Mobile key solutions work best when integrated with the property management system (PMS) to automate room key delivery for an efficient, secure and modern check-in process that elevates the guest experience.
It works like this: Once a booking has been made, a booking confirmation email is sent to the guest, containing a link to download the mobile key app before arrival. Upon guest arrival, the PMS automatically lets the mobile key platform know when the guest checks in and the mobile key platform responds by sending a secure digital key to the guest’s mobile phone. The guest can then use the mobile key app to unlock the door with the tap of a button on the phone screen, or simply by holding the phone close to the door. The mobile key can also be used to access other hotel facilities, such as the gym, elevator or parking garage. Upon check-out, the PMS automatically alerts the mobile key platform and the digital key is disabled.
Advantages of Mobile Keys
Guests want mobile applications that enhance the guest experience through self-service and personalization. From convenience and efficiency to sustainability and security, mobile key technology unlocks various advantages for both guests and hotel operators.
An Efficient, Personalized Check-in Process
The check-in experience is a major contributing factor to overall guest satisfaction scores. Integral to a seamless hotel self-check-in process, mobile key solutions allow guests to skip the front desk entirely and head straight to their room upon arrival. While that might at first seem counter-intuitive to the concept of hospitality, self-check-in improves efficiency and reduces friction by removing the obligatory stop at the front desk, and results in a more personalized experience where guests gain immediate, secure access to their room without having to identify themselves at the front desk first.
Self-check-in with mobile key greatly reduces the manual administrative load on staff. Instead of looking up reservations, charging credit cards and assigning keycards for every guest, staff can focus on actual hospitality—any hotel self-check-in experience should be supported by personnel who are available to assist guests as required and to welcome every guest with a smile.
Eliminating the need to manage keycards, mobile key technology not only speeds up the check-in process, but also improves the entire guest experience and automates access management for more efficient, secure operations.
Guests appreciate the convenience and security of mobile keys throughout their stay. Physical room keys and keycards have a way of getting themselves lost, even if only in the abyss of a handbag, but our mobile phones are always within easy reach. Which leads us to our next point…
Offering several layers of security, mobile key technology is the safest form of hotel access today. Physical keys and keycards are easily misplaced or stolen and can be used immediately to access a guestroom, but guest’s mobile phones are unlikely to go astray. Even if a phone is lost or stolen, the mobile key is protected first by the password, passcode or fingerprint ID required to access the phone, then by the password, passcode or fingerprint ID required to access the mobile room key. On top of that, mobile keys are protected against hacking by the latest encryption technology and transmitted in real time (only within range of the door lock) via a secure channel.
As much as for improvements in efficiency, hotels are adopting mobile keys to enhance guest and hotel security.
Sustainable & Cost-Effective
Magstripe keycards are still the cheapest form of hotel room access, but they are prone to demagnetization, negatively impacting the guest experience. For this reason, hoteliers have been turning to more dependable RFID keycard systems, despite the greater cost. While mobile keys are more expensive than magstripe keycards, they deliver a positive return on investment when compared to RFID.
Both magstripe and RFID keycards come with a high cost to the environment however, and this is where mobile keys beat all keycards hands down. Eliminating plastic keycard waste (it’s estimated that a typical 200-room hotel disposes of approximately 12,000 keycards per year), mobile key technology significantly reduces a property’s environmental footprint and is preferred by increasingly eco-conscious travelers too.
Mobile technology is changing the way we operate as we use our phones for managing more and more aspects of our lives. Elevating the guest experience and security, and saving hoteliers time by automating guest access, mobile keys are steadily becoming mainstream in the hotel environment. WebRezPro PMS integrates with a growing list of mobile key providers, including OpenKey, STAYmyway and Lynx, to automate mobile key delivery for seamless guest check-in and effortless access management.
The Urban Cowboy Lodge in New York’s beautiful Catskills Mountains, offers 28 luxurious, uniquely designed rooms in five buildings. Some suites feature claw-foot bathtubs for two and pot belly stoves. Others include outdoor cedar soaking tubs on their private deck. The Urban Cowboy Lodge has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated booking engine to accept reservations!
Located in beautiful Puerto Vallarta, Jalisco, Mexico, Casa Cupula is a boutique gay hotel in the Zona Romantica. Offering luxurious guest rooms in a private hilltop retreat overlooking Banderas Bay, this property also offers free WiFi, an outdoor pool and some pet-friendly guest rooms. Casa Cupula has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. See how they’re using WebRezPro’s integrated reservation software to accept bookings directly from their website by clicking the link below!
As guest expectations evolve along with technology, it’s increasingly important for hotels to streamline operations and meet guest demand for mobile interactions with a mobile-friendly property management system (PMS). From guest profile and booking data to hotel performance reports, mobile-friendly PMS make data accessible on the go for improved workflow and guest service. Here are four important mobile capabilities that modern PMS should offer in this new decade and ahead.
Mobile-friendly Online Bookings
Hotel bookings on mobile continue to climb with Criteo research showing smartphone bookings are growing three to 10 times faster than desktop bookings, and approximately 70 percent of last-minute bookings are made on mobile devices.
The evidence is clear; accommodation providers of today simply must provide consumers with a mobile-friendly direct booking option, or lose customers to competitors and OTAs.
Your PMS should include a commission-free online booking engine for your website that works well on mobile devices too. This means an online booking engine with a simple and intuitive booking process that is easy to read and navigate on a small touch screen, and is compatible with various mobile operating systems. The booking process must give consumers confidence by demonstrating page and data security (https), and by delivering automatic on-screen confirmation that affirms the booking was successful.
Mobile Housekeeping Report
Modern PMS are all about improving workflow for greater productivity and guest service and this is especially apparent in mobile housekeeping applications.
Mobile housekeeping reports allow cleaning staff to view and update room cleaning status directly from their mobile devices as they work, boosting productivity and accountability. Integrated with front desk, mobile housekeeping reports improve inter-departmental communication too, displaying live room status to front desk agents and making early check-ins a breeze.
Last but not least, a mobile housekeeping report eliminates the need to print cleaning schedules, reducing paper and printing costs and your property’s environmental footprint.
While baby boomers tend to prefer an efficient front-desk check-in experience, millennials are drawn to self-service apps and kiosks. Looking ahead, evolving guest expectations and technology will continue to move the check-in process away from the constraints of the front desk. In the meantime, hotels can accommodate the varied preferences and expectations of today’s guests by offering both conventional front-desk check-in processes and mobile check-in options. A future-proof PMS will equip you to do both with features like:
Paperless check-in functionality allows guests to sign check-in receipts or registration cards digitally on a mobile device using electronic signature capture. Without the need to print and file check-in receipts in hard copy, the check-in process is faster, more cost-effective, and environmentally friendlier.
Paperless check-in also frees agents from the front desk, allowing for a more personable check-in experience within the hotel lobby or lounge. This can be especially welcome by guests during busy periods when queues are building at the front desk, or when guests require assistance at the self-check-in kiosk.
>>Self-Check-in App Integration
Just as pre-flight self-check-in has taken off in airports and online, hotel guests are calling for hotel self-check-in too.
Allowing guests to bypass the front desk if desired, hotel self-check-in is made possible through mobile apps (and on-property kiosks). Integration with the PMS ensures a seamless self-check-in (and out) experience powered by accurate reservation and availability data in real time.
The demand for frictionless, automated self-service options in the hospitality industry will only continue to grow, so it’s crucial your PMS supports such innovations.
>>Mobile Key Integration
Mobile keys play an important part in facilitating a frictionless mobile check-in experience. Using NFC (near field communication) or Bluetooth technology, mobile key apps turn the guest’s mobile phone into their room key.
Due to customer demand, the positive environmental impact (no more plastic keycards) and ease of adoption, mobile keys are rapidly becoming mainstream. Direct integration between PMS and mobile key solutions automates secure mobile key delivery to the guest upon check-in for a seamless mobile check-in experience—or a more efficient front-desk process.
Mobile Messaging Integration
Social media and mobile technology has changed the way businesses and consumers communicate, resulting in a business-consumer relationship that is much more personal than in the past. These days, consumers are inclined to reach out to brands just as they do to friends and family—via social media channels like Facebook and Instagram, messaging apps like WhatsApp and Messenger, and even SMS.
Businesses of all kinds need to provide mobile channels of communication in order to remain accessible and relevant to modern consumers.
A PMS that integrates mobile messaging platforms makes implementing and managing mobile messaging much more efficient and personalized. With a direct connection between your PMS and mobile messaging solution, guest and reservation data is automatically sent from the PMS to the messaging platform in real time to automate routine message delivery, and to match incoming guest inquiries with reservation data for more efficient and personalized responses and resolution.
These days it can be difficult to keep up with the pace of technology, but your PMS can help. Modern cloud PMS vendors like WebRezPro have their finger on the pulse of hospitality technology and already include relevant and exciting mobile functionality to support your business now and in the future.
Located in Lumberville, Pennsylvania, The Black Bass Hotel was built in 1745 and is one of the oldest inns in the United States! Situated along the Delaware River, this inn offers nine thoughtfully furnished suites adorned with restored antiques. The inn also boasts elegant dining with river views and a tavern. The Black Bass Hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Check out their website to see how they’re using WebRezPro to accept online bookings that are commission free!
The Village at River Landing in Wallace, North Carolina, offers a choice of accommodation options including luxurious two-bedroom Clubhouse Suites and private four-bedroom Guest Cottages. River Landing is the perfect vacation getaway, as it is home to two 18-hole golf courses, a fitness center, indoor and outdoor pools and event facilities. The Village at River Landing has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated booking engine to accept online bookings!