The Thatcher Hotel in Hopland, California, is at the southern tip of Mendocino County and offers easy access to area attractions like wineries. A wide range of individually decorated guest rooms and available, and additional amenities include onsite dining, an outdoor pool and private event space. The Thatcher Hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s availability calendar and booking engine software to accept online reservations!
BelleVue Oasis is a boutique hotel in Palm Springs, California that offers a wide range of guest rooms and amenities like an outdoor swimming pool, free WiFi, a hot tub and bicycle rentals. BelleVue Oasis has just started using our cloud-based WebRezPro Property Management System to help run their business. Visit their website to see how they’re using WebRezPro’s booking engine to accept reservations directly from their website!
Located in Manchester Center, Vermont, Rest, A Modern Motel is a thoroughly modernized American motel that offers easy access to the Green Mountains, skiing, fishing and hiking. The motel offers 17 guest rooms and amenities like a seasonal outdoor swimming pool, free WiFi and some rooms with private hot tubs! Rest has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s booking engine to accept online bookings!
Keeping up with guest expectations in our fast-paced, high-tech world can be hard! Today’s guests want more personalized service yet more self-service options and although that might seem like an oxymoron, modern hospitality technology makes it all possible.
But while the technology supporting hoteliers in delivering a great guest experience evolves, there are fundamental guest expectations that don’t really change, like a clean room and a comfortable bed. As well, an efficient check-in process and secure payment options will always be key to guest satisfaction.
One way lodging operators can improve check-in and payment processes is by integrating their property management system (PMS) with a payment gateway. A payment gateway interface not only speeds up guest check-in, but it makes accepting card payments more secure—a win for both your business and your guests.
What is a Payment Gateway?
A payment gateway is a system that securely transmits card payment data from a website to the payment processing network. If your property wants to accept online payments, you need a payment gateway.
When a customer makes a payment with their credit or debit card, the payment gateway encrypts and securely sends the card and transaction data from the website to the payment processing network and then returns the response (approved or declined) back to the website, and authorizes the transfer of funds.
How Does a Payment Gateway Interface Work with Your Cloud PMS?
Integrating a payment gateway with a cloud PMS eliminates the need to manually process card payments on a physical terminal. Payments and authorizations can be completely automated and securely managed online, directly through your PMS.
Here’s an overview of how a payment gateway interface works with your PMS:
- The customer enters their credit card information on your website (through your online booking engine), or they insert their card into a credit card reader connected to your front desk computer or mobile device.
- The card and transaction data is sent directly from your website booking engine or card reader to the payment gateway.
- The payment gateway encrypts the credit card data and sends payment information to your payment processor via secure connection. Some gateways create a token —a placeholder— for the credit card information as an additional layer of security, ensuring your PMS never possesses guest credit card data.
- The payment processor transmits the encoded payment information to the rest of the payment network, including the credit card network, issuing bank (customer’s bank) and acquiring bank (your bank), to authorize the payment.
- Whether the transaction is approved or declined by the issuing bank, the payment processor sends the response back to the payment gateway, which automatically delivers it to your PMS, authorizing the transfer of funds when required.
All of this happens in approximately two or three seconds.
Take a look at our video for a visual, step-by-step explanation of how a payment gateway interface works with WebRezPro PMS:
Advantages of a Payment Gateway Interface
Integrating a payment gateway with your cloud PMS offers two important advantages:
>>Reduces the steps required to process card payments, speeding up the check-in/out process.
Payment gateway integration allows you to accept card payments directly through your PMS, removing the need for a standalone credit card terminal, eliminating manual keying errors by staff, and completely automating online payment acceptance.
There’s no need to manually duplicate data across systems, speeding up the check-in process and simplifying the reconciliation process too.
>>Makes processing card payments more secure.
Payment gateways use security measures such as point-to-point encryption (P2PE) and tokenization to keep customers’ credit card data safe from hackers. When the PMS is integrated with a payment gateway, these measures protect hotel businesses too, by keeping guest credit card data out of the property management system and therefore reducing hotel liability in case of a system breach.
Unfortunately, online payment card theft is as common as stolen wallets. Consider working with an EMV-certified payment gateway to protect card-present transactions on site too.
There’s no reason not to connect your PMS with your payment gateway. Now’s the time to offer your guests a more secure booking experience and a speedier check-in, while protecting your business. WebRezPro PMS integrates with a number of leading payment gateways, including Shift4, USAePay, Stripe, Authorize.net and PayPal. Visit our website for a complete list of payment gateways we work with. The list is always growing, so if you’re interested in connecting to a payment gateway that isn’t yet included, let us know and we’ll do our best to make it happen.
Located in Twisp, Washington, Idle-A-While Motel & Cabins offers unique accommodation that was originally built for the Forest Service in the early 1900s. Just a 10 minute walk from the Methow Valley Farmers Market, this property offers free WiFi, spacious bathrooms and a large communal area. Idle-A-While Motel & Cabins has just started using our cloud-based WebRezPro Property Management System! Check out how they’re using WebRezPro’s integrated web reservation software to accept online bookings directly from their website!
The AbbyCreek Inn is a family-owned hotel in Winthrop Washington with over 60 guest rooms and an impressive array of amenities like a seasonal outdoor swimming pool, complimentary continental breakfast, river access with a picnic area and some pet-friendly rooms. The AbbyCreek Inn has chosen to use our cloud-based WebRezPro Property Management System to help with their operations! Visit their website to see how the inn is using WebRezPro to accept online bookings!
Bennett Spring Park Store & More in Lebanon, Missouri offers a wide range of accommodation options including motel rooms, duplex cabins and rustic fishermen cabins, some of which are also dog friendly. Amenities include a dining lodge and guests enjoy taking part in activities like fishing and hiking.
Bennett Spring State Park has chosen to use our cloud-based WebRezPro Property Management System to help with their accommodations. Visit their website to see how they’re using WebRezPro’s booking engine software to take reservations!
Despite increased efficiency, scalability and profitability that cloud technology brings to hospitality businesses, many hotels are still running on outdated legacy systems—or, believe it or not, pen and paper.
We all have our reasons for making the decisions we make, but to approach the case for the cloud from a different angle, here are three things hotels can’t do without a cloud property management system (PMS).
Can’t Make Your Data Work For You
If you’re working with separate standalone systems or with manual ones (ledgers and spreadsheets) you probably feel a bit like a slave to your data. Manually cross-checking and compiling data from multiple sources is a time-consuming, error-prone process.
Without automated, integrated systems, hotels commonly suffer double bookings, under booking, rate and billing errors, slow check-ins and check-outs, and, ultimately, low customer satisfaction. With data stuck in silos or hardcopy, workflow and customer service are uninformed and disjointed.
When data is unified, the picture is very different. A PMS that shares information between departments and systems automates data workflow, eliminating the need for staff to manually duplicate data across those systems.
Through APIs (application programming interfaces), cloud PMS connect to other hotel systems (CRM, POS, online distribution channels, revenue management systems, mobile messaging platforms, electronic locking systems, room automation solutions, call accounting systems and more), consolidating data to automate administrative processes and improve the guest experience. Essentially, data integration allows systems to talk to each other so you don’t have to be the middleman.
Let’s look at some examples. When a PMS is integrated with a POS system, call accounting software or in-room entertainment platform, charges for restaurant meals, long-distance calls, and pay-per-view are applied to guest folios automatically, saving manual administrative time and improving billing accuracy. Integration with payment gateways and electronic locking systems allow payment acceptance and key coding to be facilitated directly through the PMS (instead of requiring staff to manually enter data into the credit card terminal or locking system) for a faster and more secure check-in process.
OTA, GDS and channel manager integrations allow you to conveniently manage rates and availability for all connected channels at once directly through your PMS, rather than updating each channel one by one, duplicating data each time. Integrations with CRM and guest engagement solutions can automate routine guest communications and heighten personalization.
In short, system integration automates data workflow for enhanced efficiency, accuracy and service. When the data takes care of itself, you have more time to focus on your guests.
Can’t “Mobilize” Your Front Desk
One of the most celebrated advantages of a cloud PMS is being able to access your data from anywhere, any time. Unlike legacy systems, which chain staff to the front desk (where the only access point for completing front-office tasks is the front-desk computer on which the PMS software is physically installed), cloud PMS are deployed online, conveniently accessible to authorized users via any computer or mobile device connected to the internet.
With a cloud PMS, managers can log in when they’re away from the property to generate reports, update room rates, or provide off-site assistance to on-site staff as needed. Accessing PMS data on the go via a mobile device, on-site staff can look up reservation folios, enter bookings, log and action guest requests, update housekeeping room status, and even check guests in—all without returning to the front desk, maximizing time and efficiency.
Using a cloud PMS, modern hoteliers can essentially take the front desk with them wherever they go to serve guests better and manage their business more effectively.
Can’t Stay Competitive
Legacy PMS require expensive licences and upgrades that do not inspire hotels to keep their systems up to date, eventually resulting in obsolete software that holds business back.
Key to remaining competitive in any industry is implementing current and innovative technology that helps businesses keep up with consumer demand and behaviour, like the desire for self-service options and personalization.
From improving mobile functionality to developing new integrations, cloud PMS are constantly evolving in an ongoing mission to improve operational efficiency, profitability and the guest experience for lodging operations. Technology that unifies and mobilizes data will put a hotel ahead of another employing systems that trap data in silos and staff behind the front desk.
Properties running on cloud technology usually enjoy standard feature updates and system upgrades free of charge as new features and upgrades are quick and easy to deploy online compared to legacy installations. This ease of deployment means that cloud solutions are easily scalable too, readily growing with your business, whether further rooms, locations or revenue streams are added.
Through connectivity, constant innovation and scalability, cloud PMS give lodging operations a sharp competitive edge that keeps them ahead of the game.
Still not convinced that a cloud PMS can help your business be more successful? Read 5 Ways a Cloud PMS Directly Increases Hotel Revenue next!
The Lighthouse Inn & Suites is located on the Crystal Coast in beautiful Emerald Isle, North Carolina, and offers 25 guest rooms with modern amenities. This brand new boutique hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations! The property also had our talented web design team create their new website! Check out their new website and how they’re using WebRezPro’s integrated web reservation software to accept online bookings!
The Rio Bella Resort in Rio Frio, Texas, offers a variety of luxury cabins with balconies that overlook the Frio. The resort is just 5 minutes from Garner State Park and is the perfect place to host a memorable wedding! This resort has just started using our cloud-based WebRezPro Property Management System to help manage their cabins. Visit their website to see how Rio Bella Resort is using our integrated web reservation software and availability calendar!