The Brewery Lodge

The Brewery Lodge is a 14-suite boutique resort hotel located on 31 acres in Michigan City, Indiana. The modern suites are equipped with microwaves, mini-fridges and coffee makers. The main house was built in 1930, and has been recently updated to include a craft beer and cocktail bar, with several outdoor terraces. The Brewery Lodge has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to accept online bookings!

Admiral Resort

Admiral Resort is located in popular Wildwood Crest, New Jersey, and is the ultimate family vacation destination. A range of accommodation is offered including large suites and deluxe guest rooms. The hotel is right across the street from the beach and just a short distance from the famous two-mile Wildwood Boardwalk. The Admiral Resort has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to accept online bookings!

Arborg Hotel

The Arborg Hotel is located in Arborg, Manitoba, and offers 10 luxurious guest rooms designed with Icelandic flair and equipped with amenities like free WiFi, satellite TV, microwaves and refrigerators. The hotel also boasts an onsite restaurant and lounge. The Arborg Hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations! Visit their website to see how they’re using WebRezPro to accept online bookings!

Cornerstone Inn & Suites

Located in Oelwein, Iowa, the Cornerstone Inn & Suites is a brand new 32-room hotel that offers modern amenities like complimentary breakfast, free WiFi, a fitness room and a smoke-free atmosphere. This hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. You can see WebRezPro’s integrated web reservation software in action taking online bookings by visiting their website!

Braeburn Inn

Located in Fort Qu’Appelle, Saskatchewan, the Braeburn Inn offers nine guest rooms and six RV sites in the beautiful Qu’Appelle Valley. Each room has its own theme and all are equipped with refrigerators, microwaves and free WiFi. The RV units are equipped with fire pits, sewer, power and water. The Braeburn Inn has just started using our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro’s availability calendar and web reservation software to accept online bookings!

Lac Le Jeune & Nature Centre

Lac Le Jeune Resort & Nature Centre is located just outside Kamloops, British Columbia, and offers a variety of accommodation options including rooms with balconies and beautiful views, chalets and lakeside cabins. The resort also boasts a restaurant and lounge, meeting and banquet facilities and free WiFi. The resort is known as one of the best wild bird photography resorts in North America! Lac Le Jeune Resort has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to accept online bookings!

The 121 Hotel

The 121 Hotel is a boutique property offering condominium-style suites, studios and single guest rooms. Located just 5 minutes from downtown in the heart of Nashville, Tennessee‘s West End, The 121 Hotel offers amenities such as custom designed European furniture, free WiFi and Allegria 600-count organic cotton sheets. The 121 Hotel has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how the hotel is using WebRezPro to accept online bookings!

Port of Tacoma Inn

The Port of Tacoma Inn is located in Fife, Washington, and offers 93 guest rooms and amenities like free WiFi. The hotel offers easy access to area attractions including the Tacoma Dome. The Port of Tacoma Inn has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Please visit their website to see how they’re using WebRezPro’s integrated web reservation software to accept online bookings!

Four Considerations for a Seamless Check-In Experience

As tech solutions have transitioned to cloud-based systems, the concept of the hotel lobby has suddenly become amenable to a complete restructuring. Without a reliance on bulky legacy systems, front-desk staff are no longer tethered to the front desk. Equipped with a tablet, they can move freely around the lobby to engage with guests in a more personable and authentic way. It’s a freedom that has resulted in a new, living-room-inspired trend for hotel lobbies. And it’s a hit with guests—who get to ditch the line and enjoy a cup of tea or coffee on the couch as they’re being checked in.

For properties using cloud-based technology, empowering front-desk staff with tablets should be taken into consideration. And once you’ve made the change (or if you already have), here are four features and products to make check-in even more seamless for guests and staff alike.

A wireless EMV card reader

Most hotels have already made or will soon be making the switch to an EMV card reader. As the standard in credit card security, these terminals are becoming a must-have. There are many options out there, but not all of them are created equal. When looking for an EMV reader for your property consider opting for a wireless version. There’s no reason to tie your staff down with wired terminals when you’ve just liberated them with tablets. A wireless card reader can be carried around by front-desk staff so guests can remain comfortably seated during the entire check-in process.

Electronic signature capture

Creating an efficient check-in experience is all about simplicity. And a PMS with electronic signature capturing technology makes signing receipts and registration cards as simple as possible. Guests are able to sign on the tablet screen, allowing staff to ditch the paper and pens altogether. In addition to making check-in faster and cheaper (no printing or paper costs), electronic signature capture is an environmentally friendly alternative sure to improve your property’s ecological impact.

Keycard interface

Typically, front-desk staff must manually enter information into a keycard writer in order to program a key at check-in. For hotels transitioning away from a traditional front-desk, this can be a bit of a hassle (as staff certainly won’t be carrying card writers around with them). But it’s a hassle easily alleviated with an interface between your keycard writer and your PMS. As you’re checking the guest in, the PMS will send all the necessary information directly to the keycard writer. When the check-in process is completed, the staff member can simply retrieve the card and deliver it to the guest—no manual entry required.

Document scanner

Filling out guest profiles can be a bit of pain. Of course, if the booking is made online, guest information will have already been input. However, when hotels get a walk-in, they need to enter the customer’s name, address, and other information. It’s a time-consuming process susceptible to manual errors. With a document scanner, like the one from TTI Technologies, front-desk staff (and guests) are spared this inconvenience. The customer simply provides a piece of identification (driver’s license or passport), and the scanner will use it to auto-fill their guest profile.

 

Checking-in is the first in-person experience a guest has at your property. You should be doing everything you can to make it a good first impression. With new cloud-based technologies and mobile devices, hoteliers are better equipped than ever to provide a quick and easy check-in for their guests. So make sure you’re using all the tools at your disposal!

 

Hometel on Signal Hill

Located in beautiful downtown St. John’s, Newfoundland and Labrador, the Hometel on Signal Hill is a hotel that offers accommodation in four room types as well as three- and four-bedroom full home rentals. Amenities include complimentary continental breakfast, concierge service and free WiFi. Hometel on Signal Hill has just started using our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro’s integrated web reservation software to accept online bookings!