7 Considerations for Reopening Your Hotel Restaurant in a Post-COVID World

Restaurant Workers

As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least planning – to open their doors to on-site dining once again. The continuing need for social distancing and sanitization means running a restaurant (just like running a hotel) in this new era is […]

Blue Fox Motel

Blue Fox Motel

Located in Narrowsburg, New York, the Blue Fox Motel offers guest rooms, suites, cabins and a vacation home, all with their own entrances, free WiFi and flat-screen TVs! The motel also boasts an onsite restaurant and bar that features classic American fare made with delicious local ingredients. The Blue Fox Motel has chosen to use our cloud-based WebRezPro Property […]

How Independent Hotels Can Maximize Revenue in the Pandemic Era

Maximize Revenue

Faced with limited demand due to COVID-19 travel restrictions, hoteliers must think outside the box to capture bookings and maximize revenue. Pricing practices that made sense before the virus hit—like seasonal pricing and non-refundable rates—may not be so relevant now in our pandemic era. In this tentative climate, revenue management strategies should aim to boost […]

5 Practical Ways Your Hotel PMS Makes Your Workday More Efficient

Efficient Technology

As the hotel industry recovers from COVID-19 it will be important to maintain daily operational efficiency despite reduced staff levels and new operational protocols. A modern property management system (PMS) is designed to make not only the hotel staff’s workday more efficient but the guests’ experience more satisfying. Streamline workflow and communications while offering more […]

Maintaining the Human Touch in a Touch-free World

Hearts & Hands

COVID-19 has sped up the adoption of guest-facing mobile technology that reduces the need for physical interaction in hotels. While mobile check-in and messaging solutions were steadily gaining traction in hotels before the pandemic hit, these applications are suddenly more relevant than ever in a touch-free new world governed by physical distancing and sanitization requirements. […]

Staycation Destination: Marketing Your Property to Local Travelers

Staycation

The world will likely see a reduction in international travel for the foreseeable future. Uncertainty around border restrictions and a wariness to book expensive flights in such an uncertain time means many people are going to be staying on their own soil for a while. But that doesn’t mean they’ve lost their yen for a […]

Hotel Tech for a Touchless New World

Tech For Touchless

COVID-19 has pushed us all into a world of caution. Social distancing regulations and fear of infection have impacted our daily lives as we avoid physical interaction. Even as cases drop and official restrictions ease, a level of cautiousness will likely remain with us for some time. Hotels and other businesses are operating under new […]

COVID-19 May Benefit Direct Bookings—Is Your Hotel Ready?

Hotel Website Booking Engine

According to Larry Mogelonsky of Hotel Mogel Consulting, COVID-19 might be a boon for direct bookings. As OTAs (online travel agencies) struggle with mass cancellations due to the pandemic, travelers are finding it difficult to access overloaded customer support systems (online and on the phone) to process cancellations, refunds and credits. As Mogelonsky pointed out […]

A Hotelier’s Guide to Social Media Messaging during the COVID-19 Crisis

Social Media Messaging

As a company and brand it can be hard to know what to say when the whole world seems to be grinding to a halt and business is far from usual. For the time being, travel restrictions and physical distancing have devastated demand for travel services, including airlines, hotels, restaurants and attractions. While COVID-19 is […]

How Hotels Can Come Out Stronger from COVID-19

Adapting To Change

COVID-19 and the travel restrictions and lockdowns required to reduce the spread of the virus have brought about an unprecedented drop in occupancy for hotels and other lodging operations all over the world. Some properties have had to close out floors, suspend certain services such as dining and event services, or temporarily shut their doors. […]

Email Marketing Tips for Independent Hoteliers in the 2020s

Email Marketing for 2020

Businesses are reaching out to customers today in more ways than ever before—by social media, chatbot, mobile messaging, SMS, phone call, email, online advertising, TV and radio ads, and print… Phew! But of any marketing channel, email still delivers the best return on investment (in both time and money) and remains the key strategic channel […]

Top 10 Things to Look For in a PMS in the 2020s

Property Management System

Here we are in the year 2020! At the start of this new decade, we are firmly planted in an era of AI, VR and IoT. Chatbots, smart room controls and mobile keys are no longer futuristic hotel dreams to look forward to—they are already here. Technology is evolving faster and faster; how do we […]

How Independent Hotels Can Show Guests Some Love This Valentine’s Day

Valentines Day 2020

The month of love is almost upon us—is your hotel ready to woo guests? Whether you personally relish the romance of Valentine’s Day or think it’s nothing more than a marketing tactic, Valentine’s Day is a prime opportunity to boost the bottom line of any business in the hospitality industry. Here are some ideas to […]

BelleVue Oasis

BelleVue Oasis

BelleVue Oasis is a boutique hotel in Palm Springs, California that offers a wide range of guest rooms and amenities like an outdoor swimming pool, free WiFi, a hot tub and bicycle rentals. BelleVue Oasis has just started using our cloud-based WebRezPro Property Management System to help run their business. Visit their website to see how they’re using WebRezPro’s booking […]

An Independent Hotelier’s Guide to Upselling & Cross-Selling

Upselling Cross-Selling

If you’ve only ever thought of upselling as a way to increase revenue, think again. First and foremost, upselling and cross-selling are effective ways to enhance the guest experience. Done right, upselling offers more value to your guests, increasing guest satisfaction and loyalty. A rise in revenue will follow naturally. Technically, there’s a difference between […]

Ocean 7

Ocean 7

Located in popular Ocean City, New Jersey, Ocean 7 Motel is a seasonal property that offers 75 individually-owned and decorated studios and suites. All units are equipped with kitchenettes with two-burner stoves, and additional amenities include laundry facilities, an outdoor pool and a convenient located just steps from the beach and boardwalk. Ocean 7 has just started using […]

5 Hospitality Technology Trends for 2020

Hospitality Tech Trends 2020

The rise of mobile devices may appear threatening to an industry where face-to-face interactions and human connections are its defining characteristics. Even most movies and books recognize this, with characters meeting and developing relationships with each other on planes, trains, in taxis, and in hotel lobbies. Human interaction is integral to the travel experience. However, […]

Top 5 Blog Posts for Independent Hoteliers in 2019

Top 5 Blog Posts of 2019

Goodbye, 2019; hello, 2020! As we look back on another exciting year in hospitality, our final post for the year highlights our five most popular posts of 2019, indicating what’s most important to our readers. Going by our most-read blog posts of the year, it seems that giving guests what they want and using modern […]

A Quick Guide to Payment Gateway Integration with Your Hotel PMS

Payment Gateway Integration

Keeping up with guest expectations in our fast-paced, high-tech world can be hard! Today’s guests want more personalized service yet more self-service options and although that might seem like an oxymoron, modern hospitality technology makes it all possible. But while the technology supporting hoteliers in delivering a great guest experience evolves, there are fundamental guest […]

How to Win Holiday Bookings

Christmas Hotel Room

Here we are almost at the end of 2019! As the year winds down, business heats up for hotels all over the world. Both a joyful and stressful time, the holiday season brings a torrent of travelers into the market. While this typically means an increase in bookings for most accommodation providers, the ever-expanding selection […]

3 Things Hotels Can’t Do Without a Cloud PMS

Cant Do Without Cloud PMS

Despite increased efficiency, scalability and profitability that cloud technology brings to hospitality businesses, many hotels are still running on outdated legacy systems—or, believe it or not, pen and paper. We all have our reasons for making the decisions we make, but to approach the case for the cloud from a different angle, here are three […]

Best E-Commerce Practices for Independent Hotels

E-Commerce For Hotel Websites

When you think of “e-commerce,” online retail sites like Amazon, eBay and Etsy probably first come to mind. But have you ever thought of your property’s website as an e-commerce site too? E-commerce refers to commercial transactions that are conducted electronically over the internet, so if your hotel website processes bookings through an online booking […]

8 Key Performance Indicators Hoteliers Should Be Tracking

KPI

Running a hotel is a complicated job with a never-ending list of responsibilities. It can be easy to get caught up in the day-to-day tasks that keep your property running smoothly and forget about taking time to assess your business’s performance. But, as they say, you can’t improve what you don’t measure – so start […]