Top Tips for Cleaning Hotel Guestrooms

No matter what type of operation you run, creating a clean environment for your guests is a universally shared task for all property owners. With an emphasis on demand for effective, reliable hygiene and sanitization protocols since the COVID-19 pandemic began, now is the time for hoteliers to invest in their housekeeping departments. In addition […]

Getting to Know WebRezPro: Housekeeping Report

A housekeeper places fresh towels on a made bed

A lot of things are changing in the hospitality industry, but one fact that remains steadfast is the essential role that housekeeping plays in the running of a successful property. The pandemic has only amplified and reinforced the importance of housekeeping for keeping guests and staff safe and meeting higher-than-ever guest expectations. As one of […]

Maintaining Guest Satisfaction in the Pandemic Era

Maintaining Guest Satisfaction

Cleanliness, communication, and flexibility have always been hallmarks of great customer service and guest satisfaction, only becoming more important than ever during the COVID-19 pandemic. By committing to these pillars of service, you can continue building a guest experience founded on personal relationships, respect, loyalty, and satisfaction. Here’s how: Cleanliness While cleanliness has always been […]

Cleanliness and Communication Key to Guest Satisfaction

Satisfied guest with laptop and face mask

While the latest J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study (2020) was cut a little short due to COVID-19, the results (released in July) clearly support a focus on hotel cleanliness and proactive guest communications to drive guest satisfaction during the pandemic and beyond. The annual study measures guest satisfaction with the […]

Hotel Tech for a Touchless New World

Tech For Touchless

COVID-19 has pushed us all into a world of caution. Social distancing regulations and fear of infection have impacted our daily lives as we avoid physical interaction. Even as cases drop and official restrictions ease, a level of cautiousness will likely remain with us for some time. Hotels and other businesses are operating under new […]

Hoping For Happy Customers? Start With Happy Employees

Hospitality Team

For anyone in the hospitality industry, customer satisfaction is priority number one. Happy guests become loyal guests whose engagement and advocacy help spread your marketing reach. So how do you ensure customer satisfaction? Of course, quality facilities and amenities are a must, but a quick scan of Trip Advisor proves that exceptional staff play a critical […]

WebRezPro’s Top 5 Blog Posts of 2017

Top 5

It’s been a big year of blogging here at WebRezPro. We’ve covered a wide range of topics—from digital marketing to hotel operations—aimed to support independent hoteliers. As 2017 comes to a close, we’d like to take a look back at the most popular posts of the past year. Here are the top 5 blog posts […]

Are you boosting productivity with WebRezPro’s mobile housekeeping reports?

WebRezPro’s mobile housekeeping app is already in the palm of your hand! It comes at no extra cost (in fact, you’ll reduce paper and printing costs – not to mention, your environmental footprint) and your housekeepers can access it simply by logging in to WebRezPro from their smart phones or tablets. Mobile housekeeping reports allow […]