Grand Vista Hotel

Grand Vista Hotel

Need a place to pull off the highway? Check you and your family into Grand Vista Hotel in Helenwood, TN. It’s close to both Big South Fork National Park and Brimstone ATV Park. If you’ve been driving for a while, and all you want to do is rest your head, that’s fine too. Each room […]

How to Improve Your Hotel’s Check-out Experience

Eventually, you and your guest will have to say goodbye…unless they’re planning a very extended stay. When it comes to bringing guests back again, a hotel’s last impression can be as important as its first.  Upon check-out, you want to draw attention away from the transactional aspect of the guest’s visit, i.e., the bill, and […]

How to Maximize Black Friday Bookings

People don’t have to spend Black Friday in a tent outside Best Buy, huddling for warmth and wondering if that new Smart TV is worth it. There are alternative items and experiences they can purchase, i.e., a stay at your hotel.  Customers are ready for special offers this time of year—we’ve all seen the bright […]

How to Choose a Hotel Technology Partner

In today’s hospitality landscape, technology seems to change daily. From property management software and instant messaging apps to CRM platforms and revenue management software, there are so many tech solutions that can benefit your hotel and enhance the guest experience. There’s a lot to consider before introducing new technologies and even more when deciding who […]

Getting in on the Health Kick: Wellness for Independent Lodgings

Recent events have highlighted the importance of looking out for ourselves and others. An Ipsos survey discovered that 62 percent of Americans care more about their health than they did pre-pandemic. Both leisure and business travelers look for experiences that enhance their personal wellness regimes when away from home and use this criteria to choose […]

How to Improve the Check-in Experience at Your Hotel

Your check-in experience impacts every guest. The simpler and more streamlined that experience, the happier your guests will be. Nobody enjoys standing in line for reception after their cross-country flight. They’ve already done enough waiting at the airport (and they may be missing their luggage). They want to go straight to their rooms to collapse […]

3 Ways to Strengthen Your Guest Database

Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and give them what they want. But it isn’t enough to collect data, you need to manage and maintain that data to use it effectively. When your guest database is managed well, it allows you to […]

Kilmorey Lodge

Kilmorey Lodge

Located in Waterton Lakes National Park in southern Alberta, Kilmorey Lodge has both outdoor adventure and fine dining with a side of history. The lodge was originally built in 1926–almost 100 years ago. The lodge burned down in 2009, but it is now up and running again, taking reservations for August-December 2022. This isn’t even […]

Demystifying the Metaverse for Independent Hotels

POV: you enter the lobby of a five-star luxury hotel. Friendly agents behind the front desk exude welcoming smiles while sky-high ceilings inspire a sense of awe and walls adorned with fine artwork remind you that you’re staying near the Louvre in the world-class, cultural city of Paris—all from the comfort of your own home. […]

Self-Service Hotel Applications Guests Want Now

Guests need your help for a smooth, relaxing stay. However, they may not always want to stop at the front desk, especially when they’re stumbling in fresh off a red-eye or when a self-service option would be much faster. Seventy-three percent of guests are more likely to select a hotel with self-service technology. Self-service technology […]

Client Spotlight: Footbridge Beach Motel

Our latest case study highlights the experience of one of our awesome motel clients, Footbridge Beach Motel in Ogunquit, Maine. This story is a little different from our other case studies as it tells the tale of an existing customer who left, tested the water elsewhere… and came back again. Owner Mark Kilduff and his […]

Watershed Hotel & Event Center

Watershed Hotel & Event Center

Located on the Sheboygan River in WI, Watershed Hotel & Event Center has everything you need for a peaceful visit. Each room comes with free WiFi, free parking, and a continental breakfast. They have options for both short term and extended stays. Plus, you can bring your pooch! Watershed Hotel & Event Center has chosen […]

The Lodge McBride

The Lodge McBride

Need peace, quiet, and a place to hike? Pay a visit to The Lodge McBride in British Columbia. Each room comes with free WiFi, a smart TV, and beautiful handmade furniture. There’s plenty of wildlife nearby too. The local lake is a duck sanctuary, and the deer come right outside your door! The Lodge McBride […]

A Shoulder Season Checklist for Independent Hoteliers

Shoulder season is gearing up with more guests than ever willing to be flexible with their dates and stretch their vacations into fall in search of a deal. Post-pandemic, with more people ready to travel and able to work remotely, shoulder season is no longer the sleepy catch-up period it used to be. Make sure […]

5 Reasons Self-Check-in is a Must at Your Hotel

If you’ve ever visited a pioneer village or watched Little House on the Prairie, you’ll recall the dry and canned goods store where all stock was behind the counter, accessed only by the shopkeeper. Nowadays, of course, we’re well set up to pick out our own groceries—to a point where you don’t even need a […]

Hotel Review Scores Are Down: Let’s Boost ‘Em Up!

Post-pandemic, with inflation and high demand, hotels cost more. However, that high demand coupled with labor shortages and Covid precautions makes it harder for hotels to do more. This has left many guests disgruntled and feeling like they haven’t received enough value for the money they’ve spent. According to a recent J.D. Power study, hotel […]

Cromwell Manor Historic Inn

Cromwell Manor Historic Inn

Located in Cornwall, NY, Cromwell Manor Historic Inn has colonial ambiance with modern WiFi, perfect for weddings and corporate retreats. Raise a glass of champagne under the sycamore tree or nibble on meeting snacks in the dining room/boardroom. When you’re ready to wander outside the hotel, there are plenty of restaurants, spas, and hiking trails […]

Uncovering Hidden Fees in Credit Card Processing

Hoteliers, understanding what you really pay to take credit cards doesn’t have to be so complicated. ***Guest post from Novera Payment Solutions, a WebRezPro partner*** If you are like most business owners, you negotiated a “GREAT” deal on your credit card processing rates, but when you received your statement from your merchant processor, you were […]

How to Turn OTA Customers into Loyal Guests

As of 2019, more than half of hotel bookings came from online travel agents (OTAs) like Expedia and Booking.com. Ouch. That’s a lot of commission fees. Fortunately, that’s also a lot of visibility. It’s like window shopping. Guests browse hotels on OTAs, but they can be enticed onto your property’s own website through an appealing […]

Port Cunnington Lodge

Port Cunnington Lodge

We all need a little luxury in our lives and Port Cunnington Lodge is the place to find it. Located in Dwight, ON, it has packages for everything from girlfriends’ weekends to golf stays to romantic getaways. And its 22 scenic acres are perfect for weddings. Shed the hustle and bustle of city life for […]

5 Reasons You Need to Offer Online Bookings on Your Hotel Website

An online booking engine allows you to accept direct (commission-free) bookings 24/7 through your property’s website. In this day and age, every property should have one. All the beautiful hero images and polished phrases in the world won’t do you any good if your guest can’t follow through the moment they decide to book. Your […]

Are You Making the Most of Your OTA Profiles?

You probably have mixed feelings about Online Travel Agencies (OTAs) like Expedia and Booking.com. On the one hand, they bring in a significant number of bookings and offer beneficial exposure. On the other hand, they take a 15-30% cut of revenue.  The truth is, despite the steep commissions, OTAs are a critical part of a […]

Lakeside Inn Orillia

Lakeside Inn Orillia

Relax by the shore of the Lakeside Inn Orillia, located in Orillia, ON. Dangle your feet in the water off the private dock or fry up hot dogs on the barbeque. Close to #MaraNationalPark, there are plenty of trails for running and biking. Or, if you’d rather do something that involves a bit less sweat, […]

3 Serious Problems Caused by Disconnected Hotel Systems

Whether you’re running your property with a big book and pencil or spreadsheets or an outdated computer system, disconnected hotel management systems are detrimental to business any way you look at it. From double bookings (or not enough bookings) and disgruntled guests to painful night audits and gloomy financial statements, various glaring signs will show […]