6 Reasons Every Independent Hotel Should Operate in the Cloud

Cloud hospitality technology is changing the game for independent hotels by putting the kind of technology previously reserved for the big brands (and their big budgets) into the hands of operators of small- and mid-sized lodgings. Independent properties now have access to automated and innovative tools that streamline daily operations, provide deeper insights, and improve guest service and management.

While cloud property management software is being adopted at an impressive rate, some small and mid-sized properties are still hesitant. Lodging operators who are stuck with clunky, outdated legacy systems or who feel more comfortable with paper and spreadsheets may not realize the extent to which they are holding their property back.

Here are six reasons every independent hotel should shift their property management system (PMS) to the cloud…

  1. Shifts focus from systems to guests.

Because cloud PMS run via the Internet, they are simple to use and maintain; in fact, the technical side of the system — including software updates and maintenance and data security — is managed by the PMS vendor. With a cloud PMS, no technical expertise is required of lodging operators at all, freeing hotel staff to shift focus from their systems to their guests.

  1. Centralizes data for improved efficiency and service.

A cloud PMS automates processes by centralizing data and, thereby, eliminating the need to manually cross-check information between departments such as reservations, housekeeping and accounting. Furthermore, compared to on-premise systems, cloud PMS are much more easily integrated with other hotel systems (like POS systems, payment gateways, online distribution channels, and in-room entertainment systems, etc.) for optimal efficiency property-wide.

Centralized data is the foundation of great guest service; it boosts efficiency through process automation, and, equally importantly, improves data transparency for deeper knowledge of business and customers.

  1. Unchains hotel staff from the front desk.

Any lodging operator who has to drop what they’re doing to return to the front desk every time they need to check or update information has no doubt thought there must be a better way! Cloud PMS are the answer. Because cloud software is deployed online and not installed on a single computer, authorized hotel staff can securely log into their PMS anywhere, any time. Many cloud PMS are now optimized for mobile devices too, providing access to popular functions on the go, like paperless check in, housekeeping and maintenance reports, and guest folios and requests.

Anywhere access essentially allows hotel staff to take the front desk with them wherever they go, positively impacting both productivity and guest service.

  1. Simplifies online distribution.

Cloud PMS make it easy for properties to sell inventory online by offering integrated online booking engines for direct bookings through a property’s own website, as well as seamless integration to third-party distribution channels. Direct integration between online channels and a property’s PMS automates the process of updating availability and rates across all online channels and capturing online bookings in the PMS, simplifying management of online inventory and giving lodging operators greater access to and control over distribution.

  1. Keeps operators ahead of hospitality technology trends and competition.

The cost of innovation of a cloud PMS is much lower than that of legacy systems, which face lengthy development cycles and require expensive upgrades. Because of this, cloud systems are constantly improving, with new features and updates delivered to users frequently and often at no charge. Cloud PMS provide lodging operators with technology that is always current and that helps to keep a property ahead of its competition. Think mobile applications (both operational and guest facing), revenue management innovations, third-party integrations and the like.

  1. Saves money.

Those coming from legacy systems are pleased to find cloud systems much easier on the pocket. The subscription pricing model of cloud PMS allow lodging operators to pay as they go — and only for what they need, shifting the cost of a PMS from a substantial capital expense to a much more budget-friendly operational expense. What’s more, a cloud PMS eliminates the cost of purchasing, maintaining and powering expensive on-premise servers.

While lodging operators moving from paper-based methods may initially resist the cost of an automated PMS, they quickly discover that the benefits a cloud system brings to efficiency, guest service and revenue make switching well worth it.

 

Making the move to a cloud-based PMS is a fundamental step toward an independent property’s success. Greatly simplifying operations and providing access to real-time data, cloud PMS help to boost revenue and guest service and are key to getting ahead in an increasingly competitive market.

Edson Hill

Edson Hill is a peaceful retreat set on 38 acres in charming Stowe, Vermont. The inn offers 23 guest rooms that combine antique and contemporary features, and also boasts a restaurant, a tavern and a pool. Plenty of activities are practiced on-site depending on the season, including cross-country skiing, snowshoeing, hiking and mountain biking. Edson Hill has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to take online bookings!

Deer Mountain Inn

The Deer Mountain Inn is a charming property located in ‪‎Tannersville‬, ‪New York‬, that offers six guest rooms in the main lodge and two family-friendly cottages. Inn amenities include complimentary farmhouse breakfast, property-wide WiFi, a restaurant and bar, pond swimming and miles of trails through 168 wooded acres. The Deer Mountain Inn has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to take online bookings!

The Parsonage Bed & Breakfast

The Parsonage Bed & Breakfast in ‪Jim Thorpe‬, ‪‎Pennsylvania‬, is a charming 1844 home that offers four charming and individually decorated guest rooms, all with private baths. Every morning guests are treated to a home-style breakfast. The Parsonage has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

Glenora Inn & Distillery

The Glenora Inn & Distillery is located in beautiful ‪‎Nova Scotia‬, and offers nine individually decorated inn rooms and six self-contained log chalets that are available seasonally from May through October. The inn also boasts a dining room and pub and whiskey distillery tours. The Glenora Inn & Distillery has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

Kettle Creek Inn

The Kettle Creek Inn is nestled in the center of the quaint fishing village of Port Stanley, Ontario, on the north shore of Lake Erie. This charming inn boasts 10 guest rooms and five romantic suites, as well as English gardens, a pub and two dining rooms. The Kettle Creek Inn started using our cloud-based WebRezPro Property Management System this past winter, and has recently started using WebRezPro’s integrated Web reservation software on their website so that they can accept online bookings!

Cobble Wood and Bird Sanctuary Guest House

The Cobble Wood and Bird Sanctuary Guest House is located in Tofino, British Columbia, on beautiful Vancouver Island. Surrounded by lush gardens and backing onto the bird sanctuary, this guesthouse offers six individually decorated suites, some with two bedrooms and all with full kitchens or kitchenettes. The Cobble Wood and Bird Sanctuary Guest House has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s availability calendar and integrated Web reservation software to take online bookings!

Village Inn & Restaurant

The Village Inn & Restaurant in Monte Rio, California, is a historic hotel located on the Russian River. Many of the 11 unique guest rooms overlook the river while other rooms enjoy peaceful garden views. The on-site restaurant features locally sourced wine country cuisine with a Sonoma County wine list and a full bar serving hand crafted cocktails. This inn has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

The Village Inn of East Burke

The Village Inn is a charming bed & breakfast in East Burke, Vermont. Offering seven guest rooms and one apartment, this family-friendly, pet-friendly inn provides complimentary full breakfast, a hot tub and a kitchen for guest use. Nearby activities include biking, Nordic and alpine skiing and snowmobiling. The Village Inn has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s availability calendar and how WebRezPro is being used to take online bookings!

The Inn at Pine Plains

The Inn at Pine Plains is located in Pine Plains, New York, and offers eight beautifully appointed rooms with en suite baths, including four one and two-bedroom suites. The inn offers a wide range of amenities including complimentary continental breakfast, free WiFi and air conditioning. The Inn at Pine Plains has just started using our cloud-based WebRezPro Property Management System and you can see how they’re using WebRezPro’s integrated web reservation software to take online bookings by visiting their website!