The CLV Golden Ticket: Identify, Attract & Retain Your Most Valuable Guests

Digital ads, social media, website, email campaigns…hoteliers do (and spend) a lot to attract guests. Add in OTA commissions, transaction fees, and even your marketing personnel and your Customer Acquisition Costs (CAC) could go through the roof. The importance of enticing guests to return cannot be overstated, given that customer retention costs less than acquisition—in […]

TRIUMF House

TRIUMF House

Managed by TRIUMF particle accelerator center, TRIUMF House is the perfect place to stay in Vancouver, British Columbia, whether you’re looking to see a physics lecture or visit Stanley Park. They have free Wi-Fi, a 24-hr fitness room, and plenty of good coffee. Some of their suites are wheelchair accessible.  TRIUMF House has chosen our […]

Birchwood Motor Hotel

Birchwood Motor Hotel

Pull off the highway at Birchwood Motor Hotel. An hour north of Winnipeg, Manitoba, it’s a great place to get outside and play in the snow. Or you can wait until summer rolls around and visit the beach instead. They have free parking and burgers for lunch.  Birchwood Motor Hotel has chosen our cloud-based WebRezPro […]

7 Common Guest Anxieties and How to Address Them

Booking a hotel can make guests anxious. It’s a risk, and they want to be sure that your property is the best choice. There are a myriad of nagging doubts to worry them, from getting lost to forgetting something. Here’s how to resolve those doubts and reassure your guests that you have everything in hand.  […]

Shadow Mountain Lodge

Shadow Mountain Lodge

Whisk yourself away to Shadow Mountain Lodge in Ruidoso, New Mexico. There are plenty of trails for hiking and courses for golfing. When you get back, you can take a soak in one of their whirlpool tubs and watch the deer nibble the grass (it’s always dinnertime if you’re a deer!).  Shadow Mountain Lodge has […]

Avoid Empty Rooms: How to Attract and Manage Last-minute Bookings

Last-minute bookings are bookings that arrive days, hours, or minutes before the guests do. While these bookings can be trickier to handle (no one likes doing things last minute), they are worthwhile to pursue. A full room turns a profit, while an empty one does not. Here is how to land guests in a hurry.  […]

How Small Hotels Can Win Bookings

Being a small, independent hotel competing with big chains can feel like a David and Goliath scenario. While brand giants possess resources you don’t, there are plenty of ways to wield your slingshot and compete for bookings. Chains may have more muscle—and money—behind them, but independent hotels are often nimbler and more creative. Here’s how […]

What’s Hot in Hotel Tech

Is your hotel technology making things smoother than a well-made bed? If not, it may be time for an upgrade! We’re not talking about flashy bells and whistles. The hottest hotel tech streamlines operations and removes bumps for guests. From smart tech to self-service solutions, let’s take a look at innovations that can help your […]

Hotel Customer Service Tips to Boost Loyalty and Revenue

Customer service is crucial to the guest experience and your bottom line. But it isn’t only about what happens at the front desk. Customer service is about how quickly and effectively any requests or issues are resolved, whether they are expressed in person, by phone, or online. It’s about anticipating your customers’ needs throughout the […]

Uhuburg, Eagle Owl Castle

Uhuburg, Eagle Owl Castle

Whether you’re a history buff or you read one too many fantasy books as a child, Uhuburg, Eagle Owl Castle is the place for you. Located in Helen, Georgia, this property offers you royal treatment with ornate queen beds, courtyard gardens, and a delectable breakfast in the morning.  Uhuburg, Eagle Owl Castle has chosen our […]

Five Habits of a Successful Hotelier

Whether you’ve been running a hotel for decades or are brand new to the game, reflecting on your practices as a hotelier is always a valuable exercise. Nobody’s perfect, but taking the time to consider your methods and improve where you can points you in that direction. Curious if you’re doing everything in your power […]

Digital Communication Strategies to Drive Hotel Revenue

Some of us at WebRezPro remember booking hotels before the digital age. It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only. Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. […]

The Dover George

The Dover George

Book yourself a boutique stay at The Dover George. Located in Toronto, Ontario, this hotel is only a short walk from Port Dover Beach on the shores of Lake Erie. Their suites come with heated floors, plush mattresses, and a gourmet continental breakfast.  The Dover George has chosen our cloud-based WebRezPro Property Management System to […]

How to Drive Bookings along the Path to Purchase

Expedia Group’s latest study of how consumers plan and book travel online surveyed travelers in Australia, Canada, Japan, Mexico, the U.K., and the U.S.A. to reveal preferences and behavior along the path to purchase. The study, aptly named The Path To Purchase, discovered the average path to purchase length—from when a traveler starts thinking about […]

An Independent Hotelier’s Guide to Cancellation Policies

Every interaction between a guest and your property counts, and this extends to your cancellation policy. While cancellations are undesirable for hotels, they provide an opportunity to cultivate a positive relationship with your clientele and encourage them to rebook. Here’s how to develop cancellation policies that support your hotel’s bottom line and customer experience. The […]

A Hotelier’s Guide to Training Employees on New Tech

Having a modern, feature-rich tech stack isn’t enough to streamline operations and increase revenue. You also need employees who know how to use it, not employees who sit in front of it, slack-jawed, and wonder what they possibly did to deserve this (we’ve all been there). If employees struggle with your new and improved tech, […]

Page’s Resort Group

Page's Resort Group

Need a break from the hustle and bustle? Book a stay at Page’s Resort Group, nestled on the shores of Gabriola Island, British Columbia. With an inn, cottages, campground, and marina, they have you covered no matter the kind of trip you take. And don’t forget their ocean views!  Page’s Resort Group has chosen our […]

5 PMS Integrations to Drive More Revenue

Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features, as fun as that may be. It’s there to enable you to elevate the guest experience and increase revenue. One of the ways a PMS does this is through integrations with specialized software, such as […]

How to Build the Best Hotel Tech Stack

When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. That’s because when it comes to delivering a great guest experience, every property is unique. From location and services to style and staff, every property offers something different—and has its own operational requirements for driving […]

Shady Villa Hotel

Shady Villa Hotel

Swerve off the highway for a stay at Shady Villa Hotel. Located in Salado, Texas, this historic hotel has served guests since before the Civil War (built in 1861, to be precise). They’re dog-friendly, and they have a pool!  Shady Villa Hotel has chosen our cloud-based WebRezPro Property Management System to help run their operations. […]

Data Power! How to Use Your PMS to Drive Bookings

Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. We’re not only talking about decreasing rates when occupancy is low; the secret to generating […]

A Hotelier’s Guide to Collecting and Using First-party Data

In the ever-evolving landscape of the hospitality industry, independent hoteliers are facing a shift. Third-party data—such as data purchased from marketing companies or collected through cookies—was once a cornerstone for understanding guest preferences and market trends but is gradually disappearing due to privacy concerns and changing regulations. While third-party data provides convenience, a move away […]

5 Tips to Perfect the Guest Experience at Your Hotel

***Guest post from Duve, a WebRezPro partner*** When it comes to running a successful hotel, providing an exceptional guest experience should always be a top priority. Happy guests are more likely to return and recommend your establishment to others, which can significantly boost your business. To help you achieve this goal, we’ve compiled five valuable tips […]

Home Base at Mt Telemark Village

Home Base at Mt Telemark Village

Looking for a place to lay your head before you hit the trail? Book a room at Home Base at Mt Telemark Village. Located by the mountains in Cable, Wisconsin, they have everything you need to make sure you’re ready to go. There’s a bike wrench/ski wax shed, three propane fire pits, and even an […]