Service Recovery Tips for Independent Hoteliers

“You can’t win an argument. If you lose it, you lose it; and if you win it, you lose it.” – Dale Carnegie Have you ever encountered an unsatisfied guest? Let’s not dwell on that question because, the truth is, virtually every hotel has received complaints at some point. However, adopting a defeatist or a […]

5 Big Reasons Your Hostel Needs a Cloud PMS

Managing a hostel is quite different from running a hotel. You sell beds—not always rooms—and often have to deal with activity reservations and high staff turnover. Your guests’ expectations are different too; they’re looking for clean bathrooms and a chance to meet new people, not an aromatherapy butler. (Wi-Fi is still mandatory though). But, just […]

3 Serious Problems Caused by Disconnected Hotel Systems

Whether you’re running your property with a big book and pencil or spreadsheets or an outdated computer system, disconnected hotel management systems are detrimental to business any way you look at it. From double bookings (or not enough bookings) and disgruntled guests to painful night audits and gloomy financial statements, various glaring signs will show […]

Use Your PMS to Reduce Stress at the Front Desk

Without an automated property management system (PMS), life at the front desk is hard. You have guests checking in, guests checking out, guests disputing their bills… There are a thousand and one little tasks that need doing, and you have to handle it all with a pleasant smile. From bookings to check-outs and beyond, a […]

Basecamp Lodge Golden

Basecamp Lodge Golden

Basecamp Lodge Golden offers cozy rooms in a stunning timber-framed building, perched along the Kicking Horse River and located a short walking distance from downtown Golden, British Columbia. Located just 15 minutes from Kicking Horse Mountain Resort, this lodge offers a variety of room types and amenities like virtual check-in, free WiFi and a communal fireplace […]

The Ultimate Guide to Property Management Systems

Smiling Hotel Receptionist

WebRezPro is the proud sponsor of Hotel Tech Report’s 2022 edition of the Property Management System Buyers’ Guide, which is designed to help hoteliers find the best PMS solution for their business. “The hotel industry has been disproportionately impacted by the current pandemic and hotels everywhere have been forced to do more with less.  The […]

Seascape Coastal Retreat Cottages

Seascape Coastal Retreat

Located along the famed Cabot Trail in Nova Scotia’s Cape Breton region, Seascape Coastal Retreat Cottages is a luxurious adults only vacation destination. Situated in the seaside town of Ingonish, each cottage has a private deck overlooking the ocean, a BBQ, air conditioning and a fireplace, while some also have private hot tubs. Seascape Coastal […]

The Georges

The Georges

Located in Lexington, Virginia, The Georges is an 18-room boutique hotel that is a member of Historic Hotels of America. Each guest room is individually decorated with custom furnishings and unique artwork, and of course are fitted with modern touches like free WiFi and luxury bedding and bath amenities. The Georges has chosen to use our cloud-based WebRezPro Property Management […]

Hotel Kilbourne

Hotel Kilbourne

Hotel Kilbourne is ideally situated on the waterfront in Sandusky, Ohio, right in the heart of the city’s entertainment scene. A variety of luxury accommodations are available including city view king rooms, lake view king rooms and a penthouse suite. Amenities include free WiFi, luxury bedding and a public house with a rooftop patio and […]

Cloud vs. On-Premise PMS (with Comparison Chart)

Cloud vs On Premise PMS

Among independent properties, cloud hospitality software has steadily gained favor over on-premise systems. Our blog post, Six Reasons Every Independent Hotel Should Operate in the Cloud, outlines why independent lodging operators are turning to Web-based property management systems (PMS) to improve efficiency and guest service, boost revenue and gain a competitive edge. Here at WebRezPro, […]

Cedar Lodge Motel

Cedar Lodge Motel

The Cedar Lodge Motel in Goderich, Ontario, offers 30 guest rooms equipped with modern amenities like an indoor swimming pool, a hot tub, a fitness room and wireless Internet access. This motel has just started using our cloud-based WebRezPro Property Management System to help with their daily operations. Visit their website to see how they’re […]

Customer Spotlight: Smithfield Station

Smithfield Station

We recently completed a WebRezPro case study about Smithfield Station — a landmark waterfront inn, restaurant and marina that boasts a picturesque setting on the banks of the Pagan River in historic Smithfield, Virginia. The 44-room property has a lot going for it: Virginia’s only lighthouse accommodations, an award-winning restaurant right on the water, and […]

Stevenson Farms B&B

Stevenson Farms B&B

Stevenson Farms B&B in Alliston, Ontario, invites visitors to enjoy over 180 years of local history in this unique estate formerly owned by T.P. Loblaw. This unique property offers six historically appointed guest rooms, a heritage banquet hall, a private movie theatre and a full-service organic day spa. Stevenson Farms B&B has just started using […]

Hoteliers Reveal Top Real-World Benefits of Hotel Management Systems

Couple

Today’s era of rapid innovation in hospitality technology can make shopping for hotel management software (HMS) a little overwhelming. Cloud technology has allowed us to take process automation and service personalization to the next level, but while the possibilities are exciting, many independent hoteliers are first and foremost simply looking at ways to speed up […]

Channel Management Just Got Even Easier with WebRezPro and SiteMinder

Tablet

Back in 2012, WebRezPro was very excited to announce integration with leading channel manager SiteMinder, through their plug-and-play technology pmsXchange. Since then, the partnership has provided hoteliers with a more efficient, automated way of managing their online distribution. Specifically, WebRezPro Property Management System (PMS) shares live rates and availability with SiteMinder who then distributes that […]

Pioneer Inn

Pioneer Inn

Pioneer Inn is located in Prince Rupert, British Columbia, and offers ‪hostel accommodation as well as amenities like free WiFi, a common kitchen and some pet-friendly rooms! Guests can choose from a variety of room types including dormitories and private rooms. This hostel has just started using our cloud-based WebRezPro Property Management System to help with […]