Meadowbrook Inn

Situated in the heart of the Blue Ridge Mountains in scenic Blowing Rock, North Carolina, the Meadowbrook Inn and Suites is a 62-room hotel that offers easy access to upscale shops, restaurants and galleries. The hotel boasts a wide range of amenities including an indoor swimming pool, a fitness center, free hot breakfast and free WiFi. The Meadowbrook Inn has just started using our cloud-based WebRezPro Property Management System! You can see WebRezPro’s integrated Web reservation software in action on their website!

Ashworth by the Sea

Located on Hampton Beach, New Hampshire, Ashworth by the Sea is a year-round hotel that overlooks the Atlantic Ocean. This historic landmark offers 107 guest rooms and a host of amenities including a swimming pool, three restaurants and meeting and banquet space. Ashworth by the Sea has just started using WebRezPro Property Management System to help with their operations. Visit their website to see how WebRezPro is enabling this property to take online reservations!

The Grand Hotel

The Grand Hotel (Big Timber, Montana) was built in 1890 and is listed on the National Register of Historic Places – NPS. Restored to her original dignity, this hotel offers 14 high-ceiling guest rooms decorated in western Victorian style. The hotel also boasts a restaurant and a saloon. The Grand Hotel has just started using our cloud-based WebRezPro Property Management System! Visit their website to see how they’re using WebRezPro to take online bookings!

Newport Channel Inn

The Newport Channel Inn is ideally situated in Newport Beach, California, and offers 30 guest rooms just steps from the beach! All rooms are equipped with free WiFi, coffee makers and beach towels. Guests can also relax on the rooftop sundeck! The Newport Channel Inn has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to take online bookings!

Big Sur Lodge

Big Sur Lodge is nestled in Pfeiffer Big Sur State Park and offers 62 cottage-style guest rooms nestled in the forest. Some of the rooms can accommodate up to six guests and some have kitchenettes and/or fireplaces. The lodge also boasts a retail shop, onsite dining and an outdoor swimming pool. Big Sur Lodge has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

Footbridge Beach Motel

The Footbridge Beach Motel in Ogunquit, Maine, is just a short walk from the famed Footbridge Beach and offers 20 guest rooms and suites. Motel amenities include a seasonal outdoor swimming pool, a sun deck, a grilling area and free wireless Internet access. The Footbridge Beach Motel has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see WebRezPro in action, enabling the motel to take online bookings!

McGregor Mountain Lodge

Located in Estes Park, Colorado, McGregor Mountain Lodge offers a range of accommodation including guest rooms, cottages and two-bedroom suites. This unique year-round lodge is bordered by Rocky Mountain National Park and has plenty of animal visitors such as elk, mule deer and Bighorn sheep! McGregor Mountain Lodge has chosen to use WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

Parc des Appalaches

Located in the province of Quebec in Canada, Parc régional des Appalaches is found 30 minutes south of Montmagny and is an outdoor adventuring paradise! This dog-friendly park offers cabin accommodation and a variety of activities that include canoeing, dogsledding, hiking and more. Park des Appalaches has chosen to use WebRezPro Property Management System to help with their business. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

What to Look For in a PMS Today: Part 2 – Important Considerations

In Part 1 of this two-part post, we covered essential features to look for in a property management system (PMS) today, from guest profiles and reporting to integrated channel management and mobile accessibility. But in addition to software functionality, it’s also important to evaluate your prospective PMS provider in terms of whether they will be the right kind of partner for your business. In this next installment, we look at important considerations every lodging operator should keep in mind when looking for a new PMS provider.

Important Considerations

Flexibility to Fit Your Operations

Our previous post looked at essential functionality any lodging operator should look for in a modern PMS, but it’s also necessary to confirm that the system can accommodate your property’s specific, unique and changing needs.

Whether you’re dealing with multiple owners as a vacation rental operator, are looking to centralize management of multiple locations, offer tours or activities, or just do things a little differently at your small resort, make sure your new PMS can or is willing to meet your functional requirements (and not the other way around), be it through specialized modules, software customizations, or simply a greater level of flexibility within core features.

It’s important to think ahead and check that your prospective PMS is easily scalable to grow with your business too, whether you’re looking to expand your services, add rooms or locations, or run with an innovative idea.

Intuitive User Experience

The whole point of a PMS is to streamline and improve operations, so, naturally, it should also be easy to use. An intuitive, user-friendly interface will help new and seasonal staff learn even the most feature-rich system quickly.

Look for a system that offers a clean, modern user interface design that you will enjoy looking at and using every day. It should offer intuitive features like an interactive availability calendar (tape chart), shortcut buttons and consistent menus, and should be mobile-friendly for an optimal user experience on tablets and smartphones too.

Security Measures

Lodging operators must take strict measures to ensure their guest data is protected from security breaches, so make sure your PMS has solid security measures in place. Look for a vendor that stores your data in a secure data centre with protocols such as 24-hour system monitoring, redundant Internet connections, diesel-powered electrical backup and continuous data backup in place. Ask about their PCI compliance for credit card processing, and security measures for the user login process, such as two-factor authentication.

Ongoing Support

When evaluating potential hotel management software, the topic of system training should come up early. Different vendors may offer different training methods, including live online training sessions (via screen-sharing software), recorded training or on-site (in-person) training; make sure that the format and level of training offered meets your requirements.

Ongoing support should also be given serious consideration. Is support included in the cost of the product? How can you contact your support team when you need them? What are the hours of operation? What are response times like? In addition to live support, are video tutorials and a user manual also available for reference?

Ask current customers and read product reviews to get an idea of the level and quality of support the vendor offers. Consistent praise for the product support team is always a good sign.

Upgrades and Innovation

Technology is evolving at an increasingly breakneck pace, so when it comes to modern software it pays to look for a provider that can keep up. Always innovating and evolving, cloud technology is making obsolete programs a thing of the past. Compared to traditional legacy systems, software updates and integrations in the cloud are much easier, quicker and more frequent.

Ask your prospective provider about standard software upgrades — they should be regular and free. Visiting the vendor’s website, blog, or signing up for their newsletter should provide a good indication of ongoing product improvement and innovation through announcements about new features or feature updates, new integration partnerships, participation in industry events, etc.

Company Expertise and Reputation

When evaluating a new PMS, take a look at the company behind it; as well as choosing a reputable product, you want to find a company you can trust to work with you going forward. Find out how long the vendor has been in business and how long their software has been used by lodging operators. Do they have a substantial and growing customer base? Look for a vendor with a proven track record in the hospitality industry.

Take the time to read product reviews, customer testimonials and case studies. Consider contacting current customers directly to ask about their experience with the software.

Compatibility with Local Regulations

Before choosing a PMS it is important to confirm that it is compatible with local requirements such as tax laws and billing regulations. Are other properties in your country or area using the software? If not, make sure that the PMS can accommodate any regional requirements before you buy.

Price

Cloud PMS software is normally available via a monthly fee based on the number of rooms (typically $3 to $10 per room). System upgrades and feature updates should be free. Optional modules, software customizations and integrations with other hotel systems can incur additional costs.

After discussing all your needs with the vendor, find out exactly how much your system will cost to forecast your ROI. Consider the amount of time a modern cloud PMS will save you and your staff and the increase in occupancy and revenue you can expect. The benefits should far outweigh the cost.

 

As the center of command for all daily operations, finding the right PMS for your property is key to success. Defining your property’s needs and keeping the above considerations in mind should help point you toward the right fit. For guidance on what kind of functionality to expect from a modern PMS, read our earlier post, What to Look For in a PMS Today: Part 1 – Essential Features.

Contact us for a free, no-obligation demo of WebRezPro PMS.

 

 

 

Cameron Estate Inn

The Cameron Estate Inn is a 19th-century gem that is located in Lancaster, Pennsylvania and set on 15 acres of lawns, gardens, babbling streams, and woodlands. This luxury bed and breakfast inn offers 18 well-appointed guest rooms including some with Jacuzzi tubs or fireplaces. Every morning a hot breakfast is served and a fine dining restaurant is located onsite. The Cameron Estate Inn has chosen to use WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro to take online bookings!