Customer Spotlight: Linden Row Inn

We recently had the pleasure of completing a case study about one of our long-time clients—Linden Row Inn—and their experience with WebRezPro. Located in the heart of downtown Richmond, Virginia, the beautiful, historic boutique hotel features 70 classically decorated guestrooms and suites housed in seven mid-19th-century brick row houses. This romantic inn also offers onsite dining and a spacious boardroom and garden courtyard often used for weddings, corporate meetings and other events. Edgar Allen Poe used to play in the gardens here as a child.

Linden Row Inn is one of Richmond’s most sought-after places to stay, but unfortunately their old, server-based, on-property PMS couldn’t keep up. It didn’t offer the functionality the property needed to manage group bookings, or integrate with their OTA partners and credit card processor. The outdated user interface wasn’t easy to use either.

Vishal Savani, Managing Partner at Linden Row Inn, and his team decided it was time to upgrade to a cloud-based PMS. In addition to improved functionality and user friendliness, Savani and his team wanted a solution that would allow them to securely access their data from anywhere as the team works from different locations.

WebRezPro has now been providing Linden Row Inn with a complete, cloud-based PMS for 10 years! And our partnership is still going strong.

“WebRezPro provides a solution that has a broad set of features, excellent tech support, reliability, cost efficiency, scalability as the business evolves and grows, and connectivity to major OTAs, channel managers and other tech solutions integral to today’s independent hotel.” – Vishal Savani, Managing Partner, Linden Row Inn.

Here are some highlights from the case study:

  • Convenient group booking folios allow staff to easily set up and track group blocks and make managing group reservations easy
  • Direct integration with online distribution channels eliminates overbooking and saves the property time and money
  • A credit card processing interface streamlines payment and reconciliation processes
  • Reliable and secure access to data from anywhere increases productivity
  • The intuitive interface is easy to use

“We love the fact that the WebRezPro team is always quick to troubleshoot an issue, help us find a solution to something we are seeking to accomplish, and explore new features to meet our needs. The company’s culture far surpasses that of any other tech providers we use.” – Vishal Savani, Managing Partner, Linden Row Inn.

Read the complete case study to learn more about how Linden Row Inn is using WebRezPro to streamline operations.

Wedmore Place

Wedmore Place at the Williamsburg Winery offers romantic boutique accommodations in Williamsburg, Virginia. Guests of the inn enjoy many onsite amenities including two locally inspired restaurants, Virginia’s most renowned winery and complimentary European-style continental breakfast. Wedmore Place at the Williamsburg Winery has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how WebRezPro enables them to accept online bookings!

Gibson’s Warehouse

Gibson’s Warehouse is located in the heart of historic downtown Staunton, Virginia, and offers custom designed and decorated guest rooms equipped with WiFi, full kitchens, frameless glass showers and luxurious bath amenities. The hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how WebRezPro enables Gibson’s Warehouse to accept online bookings!

Hotel Weyanoke

The Weyanoke in historic downtown Farmville, Virginia, is a boutique hotel that offers 70 luxury rooms and suites that boast fine amenities like Molton Brown toiletries, KEYPR in-room guest concierge and Boca logoed bathrobes. The hotel is also home to a coffee bar, a restaurant and a rooftop bar. The Weyanoke has chosen to use our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro to accept online bookings!

Western Front Hotel

Located in Saint Paul, Virginia, the Western Front Hotel is a chic hotel offers easy access to the area’s outdoor recreational areas like Spearhead Trails and Sugar Hill Loop. The hotel offers 30 retro rustic rooms and a wide range of amenities including a billiards room and a backyard featuring fire pits, lawn games and hammocks. The hotel also boasts an onsite farm-to-table restaurant! The Western Front Hotel has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how they’re using WebRezPro’s integrated web reservation software to accept online bookings!

Main & Henry Extended Stay Residence

The Main & Henry Extended Stay Residence is a 13-room property in Blacksburg, Virginia, that offers luxury long-term accommodations at affordable prices. These one- and two-bedroom apartments are fully equipped with modern amenities. The Main & Henry Extended Stay Residence has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s integrated Web reservation software to take online bookings!

Main Street Inn

The Main Street Inn is a distinctive 34-suite hotel uniquely located in the heart of Historic Downtown Blacksburg, Virginia. The hotel is within walking distance to Virginia Tech and all athletic facilities including Lane Stadium and Cassell Coliseum. The Main Street Inn has chosen WebRezPro to help with their day-to-day operations. You can see our cloud-based system’s online reservation software in action on their website! 

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Smithfield Station

Smithfield Station is a 44-unit luxury hotel in the heart of historic Smithfield, Virginia, on the banks of the Pagan River. A variety of accommodation types are available including rooms in the inn or lodge, suites in the Lighthouse and Boardwalk Rooms and Cottages. This hotel has just started using our cloud-based WebRezPro Property Management System to aid in their day-to-day operations. Visit the link below to see how they’re using WebRezPro’s integrated web reservation software on their website. If you book a room you can even add on flowers, snacks and tours!

[button color=”#ffffff” background=”#ff8000″ size=”medium” target=”_blank” src=”http://www.smithfieldstation.com/”]Visit Website[/button]